Housekeeping Manager - Loews Hotels Universal Orlando

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Floridas Top Workplaces and one of Americas Best-in-State Employers by Forbes, we are committed to our power of we culture.

Are you looking for a place where you can bring your authentic self to work every day andbe able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.

• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

• We invest in training and development opportunities for all team members.

• We promote social responsibility by being a good neighbor in the community.

• We care for you, just as we care for others.

Job Specific

• Responsible for the smooth, efficient, cost effective operation of the Housekeeping Department including labor management, inventory control, and the development and maintenance of a positive and supportive work environment and inter/intra departmental relationships
• Prepares daily work schedule to meet occupancy demands and room turn
• Analyzes daily room turn and makes staff or procedural adjustments as necessary
• Manages Housekeeping Rooms personnel
• Assumes duties of Assistant Director of Housekeeping in Assistant Directors absence
• Ensures aggressive and priority cleaning of vacant dirty rooms during tight turns
• Ensures rooms are punched vacant ready promptly and provides any other assistance as needed on guest floors
• Communicates and coordinates with Front Office operation
• Inspects/evaluates physical condition of the hotel daily for cleanliness and necessary repairs
• Ensures removal of Room Service trays from hallways and placement in appropriate location in service landings
• Responsible for overseeing the activities of Housekeeping front line Staff
• Greets and interacts with guests in an outstandingly friendly and professional manner
• Works closely with Guest Services Manager to resolve all room discrepancies before the end of each day
• Coordinates out-of-order rooms and room maintenance with Guest Services & Engineering
• Possesses full knowledge of all matters relating to the proper administration of the Housekeeping department
• Possesses full knowledge of the specific duties, responsibilities, and skills of each member of the Housekeeping department, and performs in any capacity as needed
• Maintains close contact and ensures good communication with employees
• Ensures that responsive and efficient repair services are provided to satisfy guest requests
• Investigates guest complaints and takes corrective measures
• Encourages a positive attitude among employees and treats guests and fellow employees with courtesy and respect
• Interviews and makes recommendations regarding hiring of personnel
• Interviews and selects Housekeeping line level personnel
• Provides training for employees regarding OSHA regulations, department policies and procedures, operation of equipment, and daily tasks
• Provides employee safety training to prevent accidents, comply with OSHA regulations, and ensure hotel life safety
• Sets agenda for guest awareness training
• Coaches, counsels, retrains personnel as needed in order to ensure acceptable performance
• Responsible for projects assigned to second and third shift employees, as applicable
• Makes special work assignments in advance for special events such as meetings, dinners, dances, etc. that may affect the lobby staff, as required
• Coordinates departmental activities to coincide with other hotel department requirements in order to maintain the overall cleanliness of the guestrooms, public areas, and other assigned areas of responsibility
• Coordinates repair of Housekeeping equipment, vacuums, buffers, carts, furniture, etc.
• Plans special lobby cleaning projects and ensures their completion, as applicable
• Coordinates lobby maintenance projects with Engineering, as applicable
• Plans maintenance of lobby floors, as applicable
• Coordinates monthly accounting for all supplies requisitioned from other departments
• Attends staff meetings, Pre-Cons, Rooms Meetings and other special meetings as required
• Sets agendas for Housekeeping meetings and runs meetings regularly
• Schedules contract maintenance with outside vendors, as applicable
• Evaluates housekeeping department employee performance
• Counsels employees regarding both positive and negative aspects of their performance, including accidents and safety violations
• Ensures that lost and found items are turned into Security
• Keeps Director and Assistant Director informed of all matters significantly affecting the department
• Periodically inventories supplies and equipment
• Stays current with industry related technological improvements geared toward product improvement and increased efficiency
• Performs numerous responsibilities to meet time-sensitive deadlines
• Concentrates on staff performance and customer needs, conducting situation analysis to make rapid decisions to ensure guest satisfaction
• Ensures that responsive and efficient uniform room and repair services are provided, as applicable
• Prepares department purchase requisitions
• Conducts periodic storeroom inventories to ensure maintenance of adequate par levels necessary to support forecasted operational requirements
• Communicates linen needs, monitors and reports consumption and preservation programs
• Completes special projects related to housekeeping operations as assigned by the Director of Housekeeping
• Establishes work routines and schedules which address the needs of the hotel and are flexible enough to respond to emergency situations and fluctuations in occupancy
• Assists in the selection of employee uniforms and the determination of uniform purchase requirements, as applicable
• Attends required hotel meetings to keep abreast of in-house activities/promotions and upcoming events; maintains communication with other departments within the hotel
• Creates an environment which fosters excellent staff morale and staff retention is a priority
• Administers Quality Assurance and Cyclical Programs
• Administers Incentive/Rewards/Recognition Programs
• Interacts with guests to solve problems and ensure satisfaction
• Responsible for implementing control systems for keys, pagers, radios, etc.
• Responsible for efficient operation of HOSTAR System
• Ensures that Storeroom is kept well-stocked with all necessary supplies, and ensures that all needed supplies are ordered in sufficient time to prevent shortages
• Ensures that Housekeeping office and storeroom are kept neat and organized
• Responsible for the submission of all performance appraisals for assigned employees
• Other duties as assigned

General

• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow employees
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work rea
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with and enforces hotel uniform and grooming standards