SAP Business Process Owner

This role will be responsible for the configuration, design, implementation, and maintenance of GOJO SAP ERP System, with a focus on specific modules.

Additionally this role will be responsible for working with Business Process (BPs) owners and Subject Matter Experts (SMEs) to understand business processes with focus on ensuring that solutions designed in our SAP ERP environment are completed with a sustainable, high quality, and best practice design in mind.

• Functional/Technical expert and hands on configurator for specific modules.
• Below is a list of Essential job functions that are not exhaustive, other duties not listed may be assigned

Solution Design:

• Performs systems analysis, design, configuration and programming tasks related to enhancements, interfaces, data conversion and special reporting requirements.
• Advises users as to the applicability of various alternatives to meet the specified requirements, such as: SAP standard functionality & reporting, specialized configuration, custom report-writing and report development, complementary software packages, and or changes to business processes.
• Provides overall direction in the implementation of new SAP modules and new releases of the SAP application software, as well as related 3rd party software tools.
• Work in multidisciplinary teams to define and design complex processes and procedures for the configuration, upgrade, and maintenance of SAP and related application systems.

Solution Delivery:

• Develops functional standards, best practice guidelines, solution diagrams, and documentation standards for all ERP and related solutions.
• Ensures that standards are adhered to, and that documentation and change control processes are followed across the Applications Organization.
• Ensures that work provided by partners meets GOJO internal standards and is ultimately accountable for the solutions delivered.
• Designs and assists users in the design and documentation of business processes and procedures, the development of training materials, and the delivery of training.
• Maintains work plans, tracks effort and progress vs. planfor small to medium scale projects and provides appropriate and timely status information regarding projects and assignments.
• Acts as liaison to the software vendors and other users of the software. Is actively involved in software and/or functional user groups users.
• Supervises contract consultants, programmers, and part-time clerical assistance, as needed.

Testing:

• Designs test plans, executes test scenarios, validates test data, and documents test results.
• Responsible for IQ (Installation Qualifications) and OQ (Operational Qualification) processes.
• Performs thorough positive and negative testing of all new and revised system functions and reports to ensure desired functionality and no negative side-effects (regression testing).

Solution Support and Stewardship:

• Monitors systems performance and system resource management.
• Highly responsive to priority incidents (help desk ticket or other notification) impacting the production or movement of product or processing of invoices for accounts receivable or payable.
• Resolve business issues by working with various groups within and outside of the company (i.e. system users, company management, consultants, and software support staff).
• Works to keep systems on current patch levels and running on supported hardware and operating systems.
• Maintains and surfaces awareness of technical or functional advances that could provide current or future value.

• B.S. degree in engineering, computer science or related technical field, strongly preferred
• SAP Certification in one or more modules, preferred
• A minimum of five (5) years' SAP implementation experience with hands-on configuration experience
• Experience supporting manufacturing plant personnel with day-to-day ERP system processes
• Very good communication skills and people management skills
• Responsibility for designing custom solutions within the ECC landscape and solutions involving integrations with external systems
• Global manufacturing company experience preferable with both discrete and continuous manufacturing models
• Team member or lead on one or more successful SAP projects
• One or more ITIL V3 or V4 certifications (foundation, incident, problem, change, release management), a plus
• PMP, CAPM, or Scrum master certification, a plus

• This role does not supervise other GOJO team members