Summer Intern 2027 - Human Resources & Employee Experience

As a FedEx Intern, you will be working on projects gaining valuable, real-world experience in a professional environment as it relates to your field of study.

This internship will provide hands-on exposure to the employee lifecycle while supporting the Miami Headquarters Human Resources team. The intern will contribute to projects related to process improvement, onboarding, policy review, manager resources, and AI-enabled automation, while gaining a broad understanding of HR operations and employee experience within a global organization.

Essential Functions

• Support Human Resources activities and projects across various stages of the employee lifecycle. 
• Assist with the documentation, review, and improvement of HR processes to promote consistency, efficiency, and an enhanced employee experience. 
• Support onboarding initiatives, including reviewing existing processes, identifying improvement opportunities, and helping develop resources that support new employees and managers. 
• Assist with the review, organization, and documentation of HR policies, procedures, and related materials. 
• Support the development and enhancement of manager resources, guides, tools, and other materials designed to improve the manager and employee experience. 
• Assist with process mapping and documentation efforts associated with evolving or harmonized HR processes. 
• Explore and support AI-enabled automation opportunities that can streamline administrative HR activities, improve access to information, and enhance process efficiency. 
• Conduct research, organize information, and analyze HR processes to identify trends, gaps, and opportunities for improvement. 
• Support regional HR initiatives and projects that may span Central America, the Caribbean, and South America. 
• Assist with the development of presentations, reports, communications, and project materials for HR stakeholders. 
• Collaborate with HR team members and cross-functional partners to support project execution and business priorities. 
• Gain exposure to a broad range of HR activities and processes, including recruiting, hiring, onboarding, employee relations, policies, and HR operations. 
• Participate in various networking and/or community service events. 
• Perform other duties as assigned. 

Minimum Education

• Currently enrolled student or recent college graduate (within 6 months of graduation) at a college/university obtaining a 3.0 GPA or higher. 
• Degree: Human Resources, Industrial/Organizational Psychology, Business Administration, or related discipline. 

Minimum Experience

• No experience required. 

Knowledge, Skills and Abilities

• Ability to work productively, both independently and as part of a team. 
• Working knowledge of Microsoft Word, Excel, Outlook, and PowerPoint. 
• Demonstrates strong interpersonal and communication skills. 
• Time management, organizational, and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities while maintaining a high attention to detail and accuracy. 
• Verbal and written communication skills necessary to communicate across business units and to all levels of management. 
• Ability to organize, document, and evaluate processes and identify opportunities for improvement. 
• Ability to research, synthesize information, and develop clear and user-friendly documentation, resources, and presentations. 
• Demonstrates discretion and professionalism when working with confidential or sensitive information. 
• Ability to collaborate effectively with employees, managers, HR team members, and cross-functional stakeholders. 
• Interest in learning and applying emerging technologies and AI-enabled tools to improve HR processes and the employee experience. 

Preferred Qualifications:

• Senior undergraduate, recent graduate, or graduate student pursuing a degree in Human Resources, Industrial/Organizational Psychology, Business Administration, or a related discipline. 
• Interest in developing a career in Human Resources or people-related functions. 
• Academic, professional, or extracurricular experience related to HR, employee experience, organizational development, or process improvement. 
• Experience with process documentation, process mapping, research, or project coordination. 
• Interest in onboarding, policy development, manager enablement, and employee lifecycle processes. 
• Exposure to or interest in artificial intelligence, automation, and emerging technologies used to improve HR processes. 
• Strong written communication skills with the ability to develop clear documentation and resources for different audiences. 
• Strong organizational skills and attention to detail. 
• Spanish and/or Portuguese language skills preferred. 
• Demonstrated curiosity, initiative, adaptability, and willingness to learn across multiple areas of Human Resources. 

Summer 2027 Internship - Availability to work 40 hours/week for a 10-week program, June 7th - August 13th. Resumes should include the following information: email address, telephone number, name of college/university, degree, major, GPA, date of intended graduation (month & year).

Domicile: This position will be onsite at 701 Waterford Way, Miami, FL 33126, five days per week.

Pay Transparency: Salary is $25/hour for undergraduates and $30/hour for graduates. A $2,000 stipend is available for those relocating over 50 miles for an onsite or hybrid internship or co-op experience.

For details on our comprehensive benefits, click here.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)