Job Description
Production Support Engineer
- Provide production support for Hadoop and Big Data environments, including HDFS, YARN, Hive, HBase, Spark, Kafka, Sqoop, Oozie, and Impala.
- Monitor cluster health, resource utilization, job execution, and system performance using enterprise monitoring tools.
- Troubleshoot and resolve Hadoop ecosystem issues related to performance, availability, security, and data processing.
- Analyze application failures, job delays, cluster bottlenecks, and data integrity issues.
- Coordinate with development, infrastructure, database, and business teams for incident resolution.
- Perform Root Cause Analysis (RCA) and implement preventive measures to minimize recurring production issues.
- Manage incident, problem, and change management activities in accordance with ITIL processes.
- Support production releases, deployments, patching, upgrades, and platform maintenance activities.
- Ensure SLA compliance by proactively identifying and resolving production issues.
- Develop and maintain operational runbooks, support documentation, and knowledge articles.
- Automate routine support and operational tasks using Shell Scripting, Python, or similar technologies.
- Participate in on-call support rotations and major incident management activities.
- Monitor data ingestion, ETL workloads, and workflow schedulers such as Oozie and Control-M.
- Collaborate with security teams to implement authentication, authorization, and compliance requirements.
Salary Range- $100,000-$120,000 a year #LI-SP3 #LI-VX1 Location
Chicago, IL
Function
TECHNOLOGY
Role
Engineer
ID
438606
Skills
Hadoop
Salary Range
$100,000 - $120,000 |
Tata Consultancy Services
$100,000 - $120,000
Nov 07, 2026