Senior Tech Field Engineer

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Senior Tech Field Engineer

Location(s): Jacksonville, FL

Position Summary
We are seeking a Field Service Engineer to provide onsite technical support, hardware repair, installation, and maintenance services for laptops, desktops, and related computer equipment. The ideal candidate will have hands-on experience diagnosing and repairing computer hardware, particularly Dell systems, and be comfortable traveling extensively to customer locations.

This is a field-based position requiring approximately 80% driving. Candidates must be U.S. citizens and have their own reliable vehicle and valid car insurance.

Key Responsibilities

• Provide comprehensive field engineering support to assigned customers.
• Take ownership of onsite service activities and ensure timely resolution of technical issues.
• Perform advanced hardware maintenance and low-complexity installation activities.
• Diagnose, troubleshoot, and repair laptops, desktops, and related computer hardware.
• Replace computer components, including motherboards and LCD screens.
• Use technical tools and knowledge to resolve customer issues and complete scheduled installations.
• Provide technical feedback and recommend improvements to equipment, systems, and service processes.
• Identify recurring technical issues and work toward permanent resolutions.
• Assist team members by providing technical guidance and support.
• Maintain accurate service documentation, ticket updates, time records, and activity reports.
• Communicate proactively with management regarding technical and operational issues.
• Ensure customer satisfaction through professional and effective service delivery.

Required Qualifications

• High School Diploma or GED.
• Minimum of 1 year of hands-on laptop and desktop break-fix experience.
• 2-4 years of experience in a related technical field preferred.
• CompTIA A+ certification required. Candidates without existing certification must obtain it within 90 days of starting.
• Strong knowledge of laptop and desktop hardware and software.
• Experience diagnosing and troubleshooting Dell laptops and desktop computers.
• Hands-on experience replacing motherboards and LCD screens.
• Basic knowledge of Microsoft applications.
• Ability to troubleshoot and resolve basic technical issues independently.
• Must be a U.S. citizen.
• Must have a reliable personal vehicle and valid car insurance.
• Willingness to drive 2-3 hours to customer locations when required.
• Ability to work overtime and participate in standby schedules.
• Ability to complete required technical training and certifications.

Preferred Qualifications

• Computer building and hardware assembly experience.
• Experience working with servers and performing server maintenance.
• Associate Degree or relevant technical certifications.
• Experience providing field-based technical support to enterprise customers.

Additional Requirements

• Must pass drug screening and background verification.
• Must be able to complete required product training.
• Must be comfortable using an iPhone for real-time time and location reporting and service documentation.
• Must have a reliable home computer and high-speed internet connection.
• Must be willing to comply with the required business-casual dress code.
• Must be flexible to work beyond scheduled hours when necessary.

Work Schedule:

• Monday - Friday, 8:00 AM - 5:00 PM

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.