CX Strategist

Imagine shaping the digital future of global healthcare, creating intuitive and seamless experiences that directly improve millions of lives daily. Partnering with Aquent Studios and a world-renowned leader in the pharmaceutical sector, you will have the unique opportunity to establish, scale, and champion a vital Consumer Experience (CX) function from the ground up. This is your chance to drive cultural transformation, inspire cross-functional teams, and turn visionary digital strategies into impactful, real-world solutions that make products and services more intuitive, integrated, and reliable.

About the Partnership and the Impact You'll Make

Aquent Studios is proud to partner with a global healthcare pioneer dedicated to improving health and well-being worldwide. This mission-driven organization delivers innovative solutions that empower individuals to lead healthier lives, fostering a culture of scientific excellence and patient-centric innovation. In this role, you will be the driving force behind a newly established CX function, helping to shift the organizational mindset toward a deeply user-centric approach. Your strategic vision will empower teams, spark innovation, and ensure that every digital touchpoint is designed with the consumer at its core.

What You'll Do

• Deliver comprehensive CX strategies across digital products, defining plans, principles, and measurement frameworks based on deep research and insights.
• Ensure CX strategies meet agreed-upon milestones, proactively mitigating risks and optimizing process efficiency.
• Collaborate closely with cross-functional team members to define, document, share, and maintain the overall user experience strategy, rollout, and operations for products and digital solutions.
• Lead and empower a team of CX Strategy employees and contractors, reallocating resources effectively to meet priorities under tight deadlines.
• Mentor and guide your team, fostering continuous learning and growth within the CX strategy domain.
• Champion excellence in consumer experience at all levels, influencing product and service strategy direction across the organization.
• Act as an influential leader, integrating CX strategy within the broader digital development processes, and advocating for CX across various partner organizations and stakeholder groups.
• Drive significant change in how CX functions, collaborating effectively with peers in partner organizations to foster a truly integrated approach.

Must-Have Qualifications

• Bachelor's degree or equivalent work experience in Design, Human-Computer Interaction (HCI), Business Administration (MBA), or a related field.
• 7+ years of hands-on CX/UX strategist experience within a large global enterprise, agency, consulting firm, or a fast-paced startup/scale-up environment, specifically in the context of digital product or software design.
• Solid understanding of how to create, measure, and refine consumer experience strategy based on user research, human factors, customer feedback, and market data.
• Demonstrated ability to embody and advocate for a strong, effective user's point of view within an organization.
• Professional level English communication skills (verbal and written).
• Strong analytical skills with the ability to synthesize qualitative and quantitative data to identify key challenges and learnings.
• Exceptional communication and presentation skills to efficiently convey recommendations to diverse audiences.
• Proven strategic planning capabilities for CX, including the ability to develop plans based on product roadmaps, team maturity, existing knowledge gaps, and business priorities.
• Strong business acumen, with the ability to understand value generation and business modeling.
• Deep understanding of digital product management principles, including agile methodologies and CX, to provide expert advice to Digital Product Owners.
• Proficiency in CX measurement frameworks and practices, both qualitative and quantitative, to effectively set up and assess efficacy.
• International experience, coupled with an understanding of cultural sensitivities for a global role.
• High Emotional Intelligence (EQ) to effectively manage diverse stakeholders and foster collaboration across the organization.

Nice-to-Have Qualifications

• Master's degree in a relevant field.
• Familiarity with health technology.
• A vibrant and engaging storyteller with strong business communication and presentation abilities for all levels of the company.
• Demonstrated agility, decisiveness, resilience, transparent communication, and openness with strong attention to detail.
• Comfortable with change and ambiguity, thriving in a shifting world.
• A natural ability and interest to help lead cultural shifts within an organization, including digital transformation initiatives.
• Intellectual curiosity that inspires and motivates those around you.
• Culturally curious and eager to work in an international environment.