Technical Program Manager (III)

Aquent is proud to partner with a pioneering global technology innovator that is redefining how the world interacts with information and advanced AI. In this dynamic role, you will have the unique opportunity to directly accelerate the release of next-generation AI models, making a tangible and visible impact on cutting-edge technology used by millions of users worldwide. By driving operational excellence and streamlining development cycles, your work will sit at the very heart of technical innovation, helping to bring future-forward AI capabilities to life.

About the Role

We are seeking an operations-focused technical professional who thrives in fast-paced, high-impact environments. In this position, you will be crucial to ensuring the smooth, efficient, and timely delivery of advanced AI capabilities. You will manage end-to-end model migrations, orchestrate technical workflows, and collaborate closely with cross-functional teams to resolve complex technical challenges. This is an exceptional opportunity to elevate your career within a highly collaborative atmosphere dedicated to pushing the boundaries of what is possible in artificial intelligence.

What You'll Do

• Execute end-to-end model migrations for advanced AI releases across critical product teams.
• Perform daily triage, routing, tracking, and rapid resolution of a high volume of technical issues and service requests, especially during peak periods.
• Monitor release dashboards, track Service Level Agreements (SLAs), manage extension requests through established processes, and escalate blockers to ensure timely resolution.
• Actively engage in communication channels to route technical questions to the appropriate domain experts.
• Deliver daily status summaries, tracking updates, and actionable operational insights to leadership.

Must-Have Qualifications

• Up to 6 years of experience in a technical operations role.
• Demonstrated background in technology industry operations, technical release engineering, developer productivity, or infrastructure operations.
• Solid understanding of software development concepts, machine learning (ML) and AI lifecycle basics, and the ability to interpret high-level code submission descriptions or logs for effective ticket categorization.
• Hands-on ticket management experience with industry-standard tools like Jira or similar systems.

Nice-to-Have Qualifications

• Prior experience within large-scale technology organizations, demonstrating immediate familiarity with complex systems and workflows.
• Strong technical skills in areas such as Jira, Release Operations, Infrastructure Operations, Technical Ticket Triage, SLA/Escalation Management, and Dashboard Monitoring.
• Exceptional soft skills, including an execution-focused mindset, rigorous tracking capabilities, clear stakeholder communication, prompt follow-ups, and efficient domain expert routing.
• Industry experience in Technology, Infrastructure Operations, Cloud/AI Platforms, or Developer Tools.