Job Title: Clerical Assistant
Location: Lewiston, ME, 04240
Duration: 3 months Assignment (Potential to extension or temp to hire depends on performance)
Shift/Hours: 40hours/week, Mon-Fri, 8:00 AM- 5:00 PM
Work Model: Onsite 5 days a week
Scope of Project: Identify and track volume of mail received for this group.
Summary:
- The role will provides clerical and administrative support for RESL Operations by managing incoming and outgoing correspondence, processing documents, maintaining records, and supporting operational workflows.
- This role ensures timely handling of mail, accurate document tracking, and effective coordination with internal business partners to support operational efficiency, service level agreements (SLAs), and compliance requirements.
Key Responsibilities:
- Receive, sort, scan, and distribute incoming mail and correspondence.
- Prepare and process outgoing mail, packages, and operational documents.
- Maintain document tracking logs and inventory records.
- Perform data entry and update operational systems with mail and document status.
- Support document retention, filing, and record management requirements.
- Research and resolve mail discrepancies, returned mail, and routing issues.
- Assist with report preparation and administrative documentation.
- Monitor shared mailboxes and respond to routine inquiries.
- Coordinate with internal partners to ensure timely document delivery and processing.
- Support compliance, quality control, and audit-related documentation requests.
- Maintain confidentiality of customer and business information.
- Assist management with special projects and operational initiatives as assigned.
- 100% back office work.
Primary Objective:
- Support RESL Operations by ensuring accurate, timely, and compliant processing of correspondence, documentation, and administrative tasks while contributing to operational efficiency and customer service excellence.
Must-Have Hard Skills:
- Admin/Clerical experience.
- Proficiency with Microsoft Office applications, including Outlook, Excel, and Word.
- Focus on Adobe (scanning purposes).
- Customer service (internal stakeholders).
- Years of Overall Experience: 2 years
- Preferred/Ideal Candidate Background: Admin/Clerical experience within a large organization.
- Degree/Level of Education: High School Diploma.
Soft Skills:
- Interpersonal skills.
- Organizational skills.
- Ability to manage multiple priorities in a fast-paced environment.
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