IT Manager

Gensler's Denver office is seeking an experienced IT Manager to lead local technology operations, deliver high-quality hands-on support, and serve as a trusted technology partner to office leadership. Working with the Regional IT Director, this role translates regional and firmwide priorities into effective local IT service delivery.

You will balance hands-on technical support with responsibility for local projects, service priorities, and resource coordination across IT teams.

The IT Manager will translate regional and firmwide IT objectives into clear local priorities, project plans, and support strategies. You will communicate expectations and progress, monitor implementation, and help ensure consistent understanding and application of Gensler technology standards, policies, and procedures.

This people-focused leadership role requires managing office expectations, guiding projects through completion, tracking timelines, and mentoring IT team members as appropriate. As the primary liaison between the Denver office and broader IT operations, you will align local needs with regional and firmwide priorities.

Daily responsibilities include local support for messaging, network connectivity, servers, workstations, and audiovisual meeting technology. Occasional support outside regular business hours may be required for office events, special projects, system upgrades, or outages.

This is an opportunity to shape the technology experience of a growing, design-focused office. The role offers meaningful ownership, visibility with office leadership, and a direct impact on how employees collaborate, create, and deliver their work.

The strongest candidate can move confidently between urgent end-user support, advising office leadership, coordination with specialized IT teams, and oversight of longer-term projects and operational priorities.

What You Will Do

• Partner with employees at all levels, including office leadership and Principals, to understand technology needs and provide responsive support.
• Resolve technology issues efficiently and thoughtfully to minimize downtime and maintain a strong employee experience.

• Support consistent use of company IT policies, procedures, and standards across the office.
• Assess employees' technology skill levels and provide tailored, hands-on support.
• Maintain attention to detail, service quality, and follow-through while managing day-to-day demands.
  Local IT Support
• Serve as the primary local IT support resource for employees using primarily Windows-based computers.
• Support Microsoft 365 applications such as Outlook, Teams, SharePoint, and related collaboration tools.
• Install, configure, maintain, and troubleshoot desktops, laptops, printers, peripherals, and other technology in the Denver office.
• Provide local support for MDF and IDF equipment in coordination with firmwide server and networking teams.
• Support core design and production software, including Revit, AutoCAD, SketchUp, Rhino, Adobe Creative Cloud, and other graphics or rendering applications.
• Install, configure, and support specialized departmental software and provide hands-on end-user assistance.
• Support meeting room audiovisual and video conferencing systems, including Microsoft Teams, Zoom, displays, cameras, microphones, and related room technology.
• Administer authorized user-account and access-control tasks within Microsoft Active Directory, escalating as appropriate.
• Manage Windows and Mac endpoints through deployment, maintenance, refresh, and retirement, including new-hire and replacement equipment.
• Coordinate IT onboarding by preparing and deploying hardware, software, accounts, peripherals, and access, and delivering IT orientation to new employees.
• Support company-managed and employee mobile devices, including iOS and Android phones and tablets.
• Support remote users with VPN, MFA, and virtual desktop infrastructure.
• Troubleshoot local LAN, WAN, Wi-Fi, and network connectivity issues, escalating infrastructure issues to regional or firmwide IT teams as appropriate.
• Support local implementation of firmwide IT security initiatives and standards, including controls for account access, endpoints, MFA, and mobile device management.
  Service Desk Leadership

• Own the local service desk queue, prioritize requests, and ensure timely, user-focused resolution.
• Review incidents that exceed service levels and escalate issues as appropriate.
• Review service desk activity, identify emerging trends, and provide monthly performance updates.
• Monitor end-user satisfaction and meet regularly with office and studio leadership to understand needs and address trends.
• Maintain accurate incident resolution records and create support documentation for configurations, installations, and recurring processes.
  Leadership and Administration
• Lead, coach, and support other Gensler IT support team members through ongoing professional development, as assigned.
• Participate in recurring meetings with office leadership, regional IT, and firmwide IT partners.
  Asset Management
• Manage local IT hardware throughout its lifecycle, including procurement, imaging, deployment, inventory, maintenance, refresh, reassignment, and retirement.
• Manage relationships with local IT vendors and service providers; coordinate maintenance, repairs, installations, service calls, and escalations as needed.
• Assign and track software licenses and confirm appropriate utilization.
• Manage moves, additions, and changes involving computers, phones, and related technology.
  Project Management
• Plan, prioritize, and maintain a clear pipeline of office IT tasks and projects.
• Provide regular project updates through status reports, meetings, and ongoing communication.
  Budgets and Planning

• Develop and maintain annual operating and capital IT forecasts, identifying upcoming hardware, software, infrastructure, and service needs.
• Track expenditures and manage spending in alignment with approved budgets and business needs.
  Training and Communication
• Develop and deliver IT training for staff and end users through presentations, documentation, and hands-on support.
• Communicate technology changes, helpful tips, and training opportunities to office leadership and staff.
  
  

Your Qualifications

• Bachelor's degree in Computer Science, Computer Engineering, or a related field, or an equivalent combination of relevant education and professional IT experience.
• At least 7 years of experience in IT operations and technical support, preferably within a professional services, architecture, engineering, or law firm environment.
• At least 2 years of experience managing IT staff, with demonstrated ability to mentor, coach, and develop team members.
• Strong working knowledge of Windows 11 and Microsoft 365 apps, including SharePoint, OneDrive, Teams, and Outlook.
• Working knowledge of Windows Server products, IP networking technologies, and core networking concepts.
• Strong hands-on experience with desktop and endpoint troubleshooting, including PCs, laptops, peripherals, and related technology.

• Experience supporting Apple macOS in a corporate environment.
• Experience supporting meeting room audiovisual hardware and software, live meetings, Microsoft Teams, Zoom, and other video conferencing platforms.
• Experience supporting mobile devices, including iOS and Android phones and tablets.
• Strong troubleshooting, organization, time management, communication, and service delivery skills, with a calm, accurate, and solution-oriented approach under pressure.
• Ability to balance competing priorities in a fast-paced environment and work effectively with employees at all organizational levels.
• Willingness to provide occasional off-hours or weekend support for system upgrades, initiatives, office events, outages, or urgent needs.
• Ability to lift and move IT equipment weighing up to 50 lbs. and work under desks or in tight spaces to install or troubleshoot equipment and cabling.
  
  

Preferred Qualifications

• Knowledge of ITIL or similar IT Service Management methodologies.
• Relevant credentials such as CompTIA, Microsoft, Cisco, or ITIL certifications.
• Familiarity with design and production software, including Adobe Creative Cloud, Autodesk Revit, AutoCAD, and similar applications.
• Experience managing or supporting geographically diverse IT operations.
  
  

*The base salary will be estimated between $90,000 - $125,000 plus bonuses and benefits and contingent on relevant experience. To learn more about our compensation philosophy and full benefits offerings, please visit Great People, Great Rewards | Gensler