Client Services Analyst 1

SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Client ServicesAnalyst I

Locations: Jacksonville, FL | Hybrid (6 days/month in office)

About the Role:

Join SS&C's Client Services team, where financial services meetcutting-edgetechnology.Regardless of theplatformyou support,you'llbe at the forefront of client success-resolving technical issues, guiding product usage, and building strong relationships withkey personnel athedge funds, asset managers, and other financial institutions.This role is ideal for individuals eager to build a career at the intersection of finance, technology, and client service.

WhatYou'llDo:

As a Client Services Analyst I,you'llplay a critical role in ensuring client success and satisfaction. Your responsibilities will include:

• Engage with Clients:Serve as the first point of contact for client inquiries via phone, email, and web, deliveringtimelyand professional support.

• Resolve Complex Issues:Troubleshoot and resolve technical and product-related challenges, focusing on low-volume, high-complexity cases that require analytical thinking.

• Collaborate Across Teams:Work closely with internalteams-includingProfessional Services, Product Management, andProductDevelopment-toensure seamless clientexperiences.

• Support Escalations:Act as an escalation point for client counterparties and internal stakeholders, helping drive resolution andmaintaintrust.

• Build Relationships:Develop strong partnerships with clients, including portfolio managers, traders, andoperationsteams, to understand their needs and deliver value.

• Manage Multiple Priorities:Handle multiple client requests simultaneously whilemaintaininghigh levelsof accuracy, responsiveness, and satisfaction.

• Contribute to Continuous Improvement:Participatein training programs and ongoing development initiatives to enhance your skills and grow within the organization.

WhatYou'llBring:

• Bachelor's degree

• Strong verbal and written communication skills

• Proven problem-solving and analytical abilities

• Passion for client service and relationship building

• Ability to learn quickly, adapt to new tools, and take initiative

• Familiarity with MS Windows, MS Office, and general system architecture

• Flexibility to support market hours and occasional weekend on-call shifts

• Experience ina customerservice or client-facing role

Advantageous and Preferred:

• Degree in MIS, Computer Science, Finance, Economics, Math, or a related field

• 1-2 years of experience in financial services, accounting, or a related industry

• Exposure to portfolio accounting or trade order management systems

• Familiarity with SQL, UNIX, or LINUX environments

WhyYou'llLove It Here:

• Training & Growth: Hands-on training, peer coaching, and career pathing across departments like Client Engagement, Product Management, and Sales.

• Work Environment: Hybrid work model, business casual dress code (yes, jeans!), and a collaborative, high-touch service culture.

• Benefits: 401k matching, medical/dental/vision, paid time off, parental leave, and employeeassistanceprograms.

• Culture: Entrepreneurial spirit, open communication, innovation, anda commitmentto diversity and inclusion.

• Perks: Discounts on fitness clubs, travel, and more.

About SS&C:

SS&C is a global provider of services and software for the financial services and healthcare industries.With over27,000 employees across110global offices, we are committed to delivering best-in-class service and technology to our clients.

Thank you for your interest in SS&C! To further explore this opportunity, please apply through our careers page on the corporate website at www.ssctech.com/careers.

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Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

Applications will be accepted on an ongoing basis until the position is filled.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.