IT Business Analyst, Intermediate

Georgia Southern University is the state's largest and most comprehensive center of higher learning south of Atlanta, and one of the most dynamic public universities in the Southeast.

Founded in 1906, Georgia Southern has grown from a single-purpose college into a Carnegie Doctoral/R2 institution with 149 degree programs at the bachelor's, master's and doctoral levels, serving 31,600 students from all 50 states, Washington D.C., Puerto Rico and more than 100 nations.

Four distinct campuses extend Georgia Southern's reach across the region: a 900-acre quintessential college campus in Statesboro, anchored by Georgian-style red-brick buildings set among oaks and pines; the Armstrong Campus in Savannah, minutes from historic downtown and a short drive from the beaches of Tybee Island; a modern, purpose-built facility in Hinesville serving local and military-affiliated students; and the East Georgia Campus in Swainsboro, an outdoor oasis nestled on a 385-acre pine forest, offering expanded pathways to higher education for students across southeast Georgia.

Through ten colleges, the Allen E. Paulson College of Engineering and Computing, the College of Arts and Humanities, the College of Behavioral and Social Sciences, the College of Education, the College of Science and Mathematics, the Jack N. Averitt College of Graduate Studies, the Jiann-Ping Hsu College of Public Health, the Parker College of Business, the Waters College of Health Professions and University College, Georgia Southern delivers academic programs backed by real-world experience, research with regional and national impact, and a faculty committed to helping every student go further than they thought possible.

Accredited by the Southern Association of Colleges and Schools Commission on Colleges and holding specialized accreditation across its professional programs, Georgia Southern prepares graduates who are ready to lead, contribute and soar beyond, in Georgia, across the nation and around the world.

For more information, visit GeorgiaSouthern.edu.

Statesboro Campus - Statesboro, GA

Information Technology Services

Functions as a liaison, subject matter expert, and process innovation partner for IT Services in assigned functional area(s) of the University. Facilitates the business analysis process to identify business requirements for system solutions, automation, and improved processes that increase efficiency, productivity, and value to the institution. Applies artificial intelligence (AI) capabilities to accelerate discovery, requirements development, documentation, and testing, and to design solutions that reduce manual effort in university business processes. Serves as technical lead when developing project specifications and requirements both internal to the department and cross-departmental, and champions the responsible, policy-compliant adoption of AI and an automation mindset within assigned business area(s).

• Serve as key liaison to other departments that have specific business functions
• Take initiative to proactively identify and drive improvements while applying critical thinking to analyze issues and opportunities to recommend practical solutions
• Evolve into a subject-matter expert who can easily liaise between other departments
• Perform current state analysis of existing business systems, applications and functions, applying process mining, data analysis, and AI-assisted review of documentation, service tickets and system data to surface bottlenecks, rework and automation candidates
• Produce timely and high quality requirements-related work products, including requirement specifications, process flows, mock-ups, and wire frames
• Partner with customers to scope, prioritize and fulfill data requests from the enterprise data lake, translating business questions into data requirements and delivering the appropriate solution while ensuring data accuracy, appropriate access and compliance with data governance
• Plan, facilitate, and execute system / functional testing and UAT for projects and enhancements
• Become deeply immersed and knowledgeable about core business functions, processes and workflows associated with assigned business areas and projects including extensive cross-training with other team members to ensure multiple subject matter experts within the BA team
• Understand the relationships, dependencies, and impact of neighboring business functions
• Understand core systems, applications, and technical platforms
• Collaborate with departments to identify, document, and communicate business needs and provide IT solutions, including AI-enabled and automated solutions

Educational Requirements

• Bachelor's Degree from an accredited institution

Required Experience

• Three (3) or more years of work-related experience

Additional Preferred Qualifications

• Familiarity with regulatory policies and procedures such as HIPAA, PCI, FERPA, and GLBA, and with research data compliance requirements
• Familiarity with responsible AI principles and AI governance frameworks such as the NIST AI Risk Management Framework

Preferred Experience

• Experience with Enterprise and/or Line-Of-Business applications in the Higher Education environment
• Experience with Higher Education Auxiliary Enterprises (Retail Services, Dining, Card Services, Parking and Transportation), Life Safety, University Housing, Student Health Services,
• Facility Services, Controllers/Financials, and Human Resources
• Demonstrated experience applying generative AI tools (such as Microsoft 365 Copilot, Google Gemini, ChatGPT, or Claude in an enterprise deployment) to business analysis, documentation, or process improvement work
• Experience designing or implementing workflow automation using platforms such as Power Automate, Power Apps, ServiceNow, UiPath, Workato, or comparable low-code/no-code and robotic process automation tools
• Experience with intelligent document processing, conversational assistants, or agentic AI workflows in an enterprise setting
• Experience with process mining, process modeling (BPMN), or Lean / Six Sigma process improvement methods
• Working knowledge of data analysis and visualization tools (such as SQL, Power BI, Tableau, or advanced spreadsheet functions) for baselining and measuring process performance

$60,617 - $74,000

This is an exempt position paid on a monthly basis.

• Resume
• Cover Letter
• Two (2) Professional References

ABILITIES

• Consistently exhibit engaging customer service
• Ability to support various constituencies served by the University
• Proven proficiency with computers including Microsoft Office, Google, and/or applications as required for specific position
• Navigate web access and email with or without reasonable accommodation

KNOWLEDGE

• Adhere to University policies and procedures to meet Institutional goals and support University's mission for student success
• Proven proficiency with computers including Microsoft Office, Google, and/or applications as required for specific position

SKILLS

• Effective communication (verbal and written), organizational and human relations skills
• Demonstrate appropriate organizational skills as required for specific position

October 19, 2026

Application review may begin as early as September 11, 2026.

For more information or questions about a job posting, please contact the Department of Human Resources by phone at (912) 478-6947 or by email at hrservice@georgiasouthern.edu.

For technical support, please call the USG Service Desk at (877) 251.2644, or email support@usg.edu.

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Offers of employment are contingent upon completion of background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Southern University, as determined by Georgia Southern University in its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.

Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

Legally authorized to work in the United States for the duration of employment without assistance from the University.

Must be able to perform duties and responsibilities with or without reasonable accommodation.

Georgia Southern University is a Tobacco and Smoke-Free Community.

Georgia Southern University provides equal opportunities to all employees and applicants for employment without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, age, veteran status, political affiliation, or disability. Individuals in need of reasonable accommodations under the America with Disabilities Act to participate in the search process should notify Human Resources: (912) 478-6947.

• Must be able to perform duties and responsibilities with or without reasonable accommodation.
• Work generally performed in an office environment.
• Workweek may occasionally extend beyond 40 hours.
• Travel may be required.

• Position of Trust + Education