Student Services Administration Manager I, Graduate College Admin

The University of Arizona's Graduate College invites you to apply to the role of Student Services Administration Manager I. The Assistant Director of Graduate Admission and Degree Services (GrADS) provides collaborative leadership and supervisory oversight with a focus on ensuring efficient graduate student service operations throughout the graduate student lifecycle (admissions through degree award). This position requires close collaboration with the Director of Graduate Admission and Degree Services to ensure a quality student experience. The Assistant Director will report directly to the Director of Graduate Admission and Degree Services and supervise several team members. The major duties and responsibilities are listed below and other duties may be assigned.

The University of Arizona Graduate College plays a central role in advancing graduate education, research excellence, and student success across the university. The Graduate College supports graduate programs by fostering an academic environment that prepares students for leadership in research, industry, public service, and academia. Through collaboration with colleges and departments campus-wide, the Graduate College promotes innovative scholarship, professional development, and access to graduate education, while upholding the highest standards of academic integrity and mentorship. Committed to student-centered support and institutional impact, the Graduate College drives initiatives that strengthen graduate outcomes, research engagement, and the university's mission as a leading public research institution.

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Lead Graduate Student Services Operations:

• Support and provide input on the strategic direction and coordination of Graduate Admission and Degree Services operations under the guidance of the Director.
• Develop and maintain comprehensive Graduate Admission and Degree Services manual/training document and notify Graduate College GrADS team of important changes to policies/procedures.
• Collaboratively establish strategic priorities with GrADS team for graduate student lifecycle from admissions through degree completion.
• Oversee, supervise and assign responsibilities of the GrADS team to meet seasonal demand and ensure the uninterrupted, efficient work flow from admissions to degree audit/award.
• Provide support for routine processes for GrADS team and provide expert leadership on generalist support for admissions and degree milestones.
• Review and report on admissions trends and identify areas for improvement. Periodically review and evaluate admissions processes.
• Develop protocols and metrics for periodic assessment of the graduate student body's progress toward degree including timely progression through milestones.
• Work with Director of GrADS and Associate Dean of Academic Services to implement interventions.
• Review, process, and report on graduate academic probation, lack of satisfactory progress, dismissals, discontinuations, and leaves of absence.
• Provide accurate graduate student information for Commencement program each year.
• Provide assistance to Director of GrADS and Associate Dean of Academic Services regarding metrics and efficiency evaluations.
• Conduct a needs assessment prior to recommending hiring any new GrADS team personnel.
• Assist and train Graduate College GrADS team when they come across new or unusual situations, take escalation calls/walk-ins/emails.

Perform Precision Operational Tasks:

• Review daily reports and post form actions from GradPath to identify any errors on graduate student records; resolve any errors, working with Office of the Registrar, Bursar, etc., as needed.
• Perform precision admissions, degree audit, and/or degree award tasks as needed daily.
• Assist GrADS team with precision tasks during peak periods as needed.

Graduate Program Training and Support:

• Develop and distribute all external and internal communications on matters across the graduate student lifecycle from admissions through degree completion.
• In collaboration with the Director of GrADS, develop and implement a training program for campus faculty and staff on the complexities of graduate admissions and degree completion processes.
• Provide assistance to Director of GrADS in review and development of new and emerging graduate programs and partnerships.
• Working with the Director of GrADS, communicate effectively with faculty and staff administering Graduate Programs within academic departments regarding business processes that impact departmental work.
• Other duties that may be assigned depending on the business operations needs of the GrADS team.

Knowledge, Skills, and Abilities

• Excellent communication skills
• Knowledge of University, Graduate College, and Curricular Affairs policies

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

• Bachelor's degree or equivalent advanced learning attained through professional level experience required.
• Minimum of 3 years of related work experience or equivalent combination of education and work experience required.

• Experience handling and/or managing a team.