New

Collections Associate

Aleron
United States, New York, East Syracuse
Aug 08, 2026
Description Acara Solutions is looking for a Collections Associate for one of our clients in Syracuse, NY. Pay: $20-$22 hourly Scope of Responsibilities: The Collections Associate should have phenomenal communication skills, organizational skills, negotiation skills, be extremely detail-oriented, analytical skills, and have the ability to create spreadsheets for reporting purposes. Works with minimal supervision. Job Summary: Under general direction of the Director of Financial Services, this position contacts customers with delinquent accounts, initiates appropriate action, resolves customer disputes and maintains computerized records in order to ensure the efficient collection of past due accounts. Job Duties: Identify delinquent accounts. Responsible for contacting customers of delinquent accounts on a consistent basis until that account is resolved. Maintain accurate records of all work performed on an account to include letters, telephone conversations, charges payments, etc. Audit accounts to determine what the balance of an account consists of and provide documentation. Recognize and rectify any errors made within an account. Upon a customer's request, be responsible for the research, preparation, and communication of outstanding invoices, letters, or other documentation within a reasonable time frame Assist in the preparation of accounts being referred to the attorneys for collection Maintain a courteous demeanor at all times when dealing with our customers no matter how trying it may be Assist in special projects as required Responsible for completing all mandatory and regulatory training programs Perform other duties as assigned Job Requirements Required Skills / Qualifications: Educational Requirements: Required: Associates Degree or higher in Accounting or a related field Preferred: Bachelor's Degree in Accounting or a related field Experience: Preferred: Experience in Accounts Receivable Department or Collections preferred, but not required After you apply, you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences. AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit. The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while AI agent simply helps move you forward faster. The best part? They are available 24/7, so you can connect whenever it's convenient for you. Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran. Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status. Apply