Application Analyst Principal

• Please provide name and contact information for three professional references.
• This is a full-time, on-site position.
• This position is not eligible for work authorization sponsorship.

Bachelor's degree in a related field or equivalent and 8 years of professional experience

• Excellent communication and organizational skills.
• Experience administrating and supporting mission critical PRODUCTION systems interfacing with both internal (technical) and external (functional) users.
• Experience evaluating, completing gap analysis, creating implementation plans, and working with difficult vendors to implement, upgrade and maintain new systems.
• Large, and long term project management experience.
• Experience in the Higher Education industry with expert knowledge of Student Information System relational data models from Ellucian Systems, Baseline Banner, the ODS and the EDW.
• High level of proficiency in efficient and advanced PL/SQL and SQL development and design.
• In depth knowledge and experience with UNIX commands and shell scripts
• In depth knowledge and skills using SQL, PL/SQL, XML, Argos, Ellucian ODS, UC4, JAVA, HTML and Oracle DBMS.

1. Diagnose and troubleshoot product issues
2. Work with vendor and Ellucian Application Management Services (AMS) on troubleshooting, enhancements and new upgrades.
3. Coordinate with Ellucian AMS on upgrades.
4. Work with Ellucian AMS on system and infrastructure changes and other operations-related activities.
5. Set up and train users, both functional and technical, on use of the tool.
6. Develop and maintain Unix shell scripts, PL/SQL scripts, and packages.
7. Diagnose and Troubleshoot server connection issues with external servers.
8. Work with in-house developers for promotion of production and preproduction jobs and process flows.
9. Create and troubleshoot external server connections with decentralized technical staff.

1. Work with Vendors and functional users to evaluate new systems to meet organizational needs or solve problems.
   
   
   • Working with functional users to understand their needs
   • Working with vendor technical staff and internal UGA technical staff to understand the abilities, gaps, and requirements of the new system.
   
   
   
   
   
2. Creating appropriate artifacts and documentation supporting the implementation of the new system.
   
   
   • Completing needs analysis and gap analysis.
   • Completing technical evaluation of the product, including researching integration and security considerations
   • Creating a project plan as well as a go-live plan.
   
   
   
   
3. Implementing new solutions and products.
   
   
   • Provisioning of hardware/software.
   • Installation and configuration of the system.
   • Security analysis of the components and the process.
   • Development of any integrations or customizations.
   • Work with SIS and functional staff to transition the administration and other tasks as appropriate
   
   
   
   

1. Provision and administer user accounts within all Athena, Argos, UC4, and related product environments, including database-level accounts and roles.
2. Implement security hierarchy that is created by data stewards.
3. Create and update Athena Security Groups and Classes.
4. Implement processes to ensure that security access levels are validated following employment changes (retirements, position changes, terminations) and that we are following Account provisioning policies set up by the Board of Regents.
5. Work with campus community to resolve security issues and provide access as authorized by data stewards.
6. Work with the data stewards of the student data systems to revise security processes and address abuses of data access privileges.
7. Represent Athena support to the campus community through telephone, Remedy and email support.
8. Participate in audit-related tasks and assure that team follows account provisioning procedures that are compliant with standards set by State Auditors, Board of Regents and UGA.

1. Responds to special requests from senior management within specified time.
2. Reports major activities, successes, solutions, and problems to immediate supervisor
3. May engage in emerging leadership responsibilities including preparing performance evaluations
4. Assist Application Analysts with implementing project methodology and best practices. Coordinate personnel resources.
5. Other Duties and Training as Assigned