New

Customer Service Representative

TEKsystems
$20.00 - $25.00 / hr
life insurance, sick time, 401(k), retirement plan, remote work
United States, New Jersey, Newark
Jul 14, 2026
Description SCHEDULE/ REMOTE FLEXIBILITY: In office for training 1-2 days per week, remote work remaining days** Provides assistance to sales staff and management in order to achieve division's sales goals. This assistance includes a wide range of sales support activities including secretarial duties. Interacts with sales staff, accounting, credit, warehouse, factories, and truckers. This position involves a higher level of customer interface and knowledge of sales operating systems and procedures. Duties: 1.) Customer Service - Proactively communicates status of orders throughout the supply chain. Responsible for providing XCS as defined by the customer and measured by the customer report card. - Communicate customer requirements to both domestic and overseas factories. Manage order changes/cancellations/expedites with factory in accordance with policy. - May interface internally with cross-functional departments such as Credit, Product Management/Engineering, Logistics and Accounting to communicate customer requirements and resolve daily business issues. - Maintain general product knowledge to support customer inquiries. 2.) Sales Order Processing - Process orders/debits/credits for external customers. - Process 3rd Party warehouse transactions such as pulls from inventory. - Prepare commercial invoices for drop customers. - Utilize customer websites as required to obtain purchase orders, provide ASN, post invoices. - Create and maintain customer profiles. 3.) Report Preparation - Execute SAP/Cognos reports to identify exceptions and resolve potential problems in the supply chain. - Effectively use both written and verbal communication to achieve quick results. Additional Skills & Qualifications - Major Strengths: Excellent written/verbal communication and negotiation skills required. - Other Key Strengths: Strong attention to detail. - This position requires the ability to manage multiple priorities in a rapidly changing environment. Experience Level Intermediate Level Job Type & LocationThis is a Contract position based out of Newark, NJ. Pay and BenefitsThe pay range for this position is $20.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Newark,NJ. Application DeadlineThis position is anticipated to close on Jul 17, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.