New

MSR AS (GPO) - 08/17

TEKsystems
$19.75 / hr
life insurance, sick time, 401(k), retirement plan
United States, Florida, Pensacola
Jul 14, 2026
Job Title: Member Service Representative - Contact Center Job DescriptionThis role provides high-quality support to members in a 24/7, high-volume, schedule-driven contact center. You will respond to inquiries and requests, deliver accurate information about financial products and services, and perform account-related transactions while ensuring an exceptional member experience. Responsibilities * Respond to inbound inquiries and requests from members and other individuals in a high-volume, structured contact center environment. * Provide clear and accurate information about financial products and services, including savings, checking, consumer loans, credit cards, IRAs, and other account types. * Perform account-related transactions and related functions in accordance with established policies and procedures. * Demonstrate active listening and strong engagement methods to understand member needs and provide appropriate solutions. * Navigate and use multiple systems and applications simultaneously to research information, process transactions, and document interactions. * Advise members on additional products and services that may meet their financial needs and introduce relevant options to enhance their relationship. * Maintain a high level of professionalism and courtesy in every interaction, even during back-to-back calls in a busy contact center. * Follow policy and compliance guidelines to ensure accurate handling of member information and transactions. * Manage a schedule-driven workday by adhering to assigned shifts, breaks, and meal periods. * Sustain focus and quality while taking back-to-back phone calls for extended periods, including up to four hours before the next scheduled break. Essential Skills * Proven customer service experience in a professional, high-volume, or structured environment such as call center, administrative support, receptionist/secretary, banking/mortgage, or high-volume retail. * Strong verbal communication skills with the ability to explain financial products and services clearly and confidently. * Demonstrated ability to handle high volume calls in a fast-paced, schedule-driven contact center. * Proficiency in data entry with high accuracy while working in multiple systems simultaneously. * Ability to follow policies, procedures, and compliance requirements consistently. * Strong active listening skills and a member-focused mindset to ensure a positive experience. * Comfort working in a very structured environment with set schedules, breaks, and performance expectations. * Adaptability to work within a 24/7/365 operation, including flexibility for varying shifts. * Ability to maintain composure and professionalism during continuous, back-to-back calls. Additional Skills & Qualifications * Background in call center, administrative, receptionist/secretary, banking, mortgage, or other professional office environments. * Experience in high volume retail environments such as major coffee shops, quick-service restaurants, or large retail stores. * Familiarity with financial products such as savings accounts, checking accounts, consumer loans, credit cards, and IRAs. * Comfort using multiple computer systems and tools in a contact center setting. * Strong organizational skills and attention to detail when handling member accounts and transactions. Why Work Here?You will join a mission-driven organization that serves the financial needs of military members and their families worldwide. With hundreds of branches and a global reach, you will contribute to a purpose that extends beyond everyday customer service. The environment emphasizes work-life balance by encouraging you to accept a shift that aligns with your personal and family needs, within reasonable flexibility. You will gain experience in a large, modern contact center while supporting a diverse member base and building valuable skills in financial services, customer care, and technology-driven operations. Work Environment This role is based in a highly structured, high-volume contact center that operates 24 hours a day, 7 days a week, 365 days a year to support members around the world. The position follows a hybrid/onsite requirement, with scheduled shifts that include specific break and meal times, which you are expected to take as scheduled. Most shifts are flexible, meaning your start and end times can vary within a one-hour window, and your daily availability must cover 9.5 hours to allow for this variation. You will handle back-to-back inbound phone calls for the majority of your shift and may be scheduled to take calls for up to four consecutive hours before your next break. The environment relies on multiple computer systems and contact center technologies to manage member interactions efficiently while maintaining a strong focus on work-life balance and reasonable scheduling flexibility. Job Type & Location This is a Contract to Hire position based out of Pensacola, FL. Pay and BenefitsThe pay range for this position is $19.75 - $19.75/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Pensacola,FL. Application DeadlineThis position is anticipated to close on Jul 24, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.