New

Medical Office Coordinator - Genetics Program, Oncology Service Line

University of Illinois Chicago
life insurance, paid time off, retirement plan
United States, Illinois, Chicago
Jun 25, 2026
Medical Office Coordinator - Genetics Program, Oncology Service Line Medical Office Coordinator - Genetics Program, Oncology Service Line Hiring Department: Oncology Service Line Location: Chicago, IL USA Requisition ID: 1041395 FTE: 1 Work Schedule: Monday - Friday, 37.5 hours per week Shift: Evenings # of Positions: 1 Workplace Type: Hybrid Posting Close Date: June 27, 2026 Salary Range (commensurate with experience): $32.36 - 50.03 / Hourly Wage About the University of Illinois Hospital & Health Sciences System (UI Health) The University of Illinois Hospital & Health Sciences System (UI Health) provides comprehensive care, education, and research to the people of Illinois and beyond. A part of the University of Illinois Chicago (UIC), UI Health comprises a clinical enterprise that includes a Joint Commission-accredited tertiary care hospital and outpatient clinics, and the Mile Square Health Center network of federally qualified health centers. It also includes the seven UIC health science colleges: the College of Applied Health Sciences; the College of Dentistry; the School of Public Health; the Jane Addams College of Social Work; and the Colleges of Medicine, Pharmacy, and Nursing, including regional campuses in Peoria, Quad Cities, Rockford, Springfield, and Urbana. UI Health is dedicated to the pursuit of health equity. Learn more: https://hospital.uillinois.edu/about-ui-health This position is intended to be eligible for benefits. This includes Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents. The Medical Office Coordinator (MOC) will provide administrative and operational support to the Senior Genetic Counselor(s) in the day-to-day operations of the UI Health Hereditary Cancer Clinic and the Cancer Prevention and Survivorship Clinical Program. The MOC will manage and oversee the clinic development, patient navigation, and clinic workflow, ensuring minimal fragmentation of care and coordination of services, including providing quality customer service, resolving any issues as they occur for patients and/or providers, and collecting statistical information and reporting to the management team to meet strategic goals and enhance business practices for UI Health Hereditary Cancer Clinic and the Cancer Prevention and Survivorship Clinical Program. Duties & Responsibilities: Initiate/facilitate communication and interaction with internal and external staff and providers as related to patients of cancer genetics services. Serve as the point person for questions and issues related to cancer genetic clinical services, including patient scheduling, referrals, authorizations, and records; escalate issues as appropriate. Complete and enhance processes for collecting patients' medical records and obtain referrals and authorizations, as needed, for appointments and genetic testing. Schedule, monitor, and manage appointment loads for genetic counselors and medical oncologists, or other members of the multidisciplinary team, as needed. Build, maintain, and create systems to optimize schedules for the UI Health Hereditary Cancer Genetic Clinic and the Cancer Prevention and Survivorship Clinical Program. Collect outcomes data on patients' cancer genetic testing services and present to staff at team meetings. Providing insight on productivity, growth, and uptake of services. Monitoring productivity of the UI Health Hereditary Cancer Clinic and the Cancer Prevention and Survivorship Clinical Program, including initiating actions to decrease patient no-show rates and developing and maintaining systems to increase clinic productivity. Track patients' progress through the genetic assessment, testing, and follow-up screening process through medical record review, contact with medical providers, and follow-up patient phone calls to determine whether patients obtained recommended services. Develop and foster relationships with personnel in departments involved in the care of cancer genetic patients (i.e., physicians, nurses, social services staff, hematology/oncology clinic staff, patient navigators, program coordinators, etc.); organize educational sessions to inform practitioners of hereditary cancer risk services provided at UI Health and encourage referrals along with the genetic counselors. Utilize interventions and strategies that are appropriate to the population, considering various and appropriate factors. Develop relationships with community members to increase cancer risk awareness and engage the community in program planning if /when possible. Administer and monitor the risk assessment and care management databases used by the UI Health Hereditary Cancer Clinic and the Cancer Prevention and Survivorship Clinical Program. Assist the genetic counselors in coordinating, documenting, and driving department meetings, tumor board, case conferences, and presentations, including administrative assistance for genetic counselors, when needed and appropriate. Gain knowledge and training on the UIC system and services, including but not limited to Epic, scheduling, billing, and registration, to manage alterations to these areas to maximize clinic productivity. Manage communication, schedules, and training for students, assistance coordinators, or other administration team members. Stay up-to-date with best practices and advancements in the field of genetic counseling. Order, monitor, and maintain all supplies needed for daily operations of the UI Health Hereditary Cancer Clinic and the Cancer Prevention and Survivorship Clinical Program. Participate in community outreach events. Work with the UI Health Marketing team to update and maintain accurate website and marketing materials for oncology genetics and related clinics. Perform other related duties and participate in special projects as assigned. Minimum Qualifications Required: Any one or any combination totaling five (5) years (60 months), from the categories below College education with course work in a business medical field such as nursing assistant, medical assistant, or medical secretary and/or business fields such as business, finance, public administration, or social science, as measured by the following conversion table or its proportional equivalent: 30 semester hours equals one (1) year (12 months) Associate's Degree (60 semester hours) equals eighteen months (18 months) 90 semester hours equals two (2) years (24 months) Bachelor's Degree (120 semester hours) equals three (3) years (36 months) Work experience or ancillary service experience comparable to the Medical Office Specialist level or other positions of comparable responsibility. Preferred Qualifications: Training/certification in Genetics (ex: genetic assistant training/certification) Possess knowledge of hospital processes, structure, and function, including community resources Possess good customer relation skills with physicians, patients, families, and healthcare team in person and via telephone Take responsibility to complete assigned tasks in a timely manner Strong computer skills and proficiency in Office Suite, database softwares, and electronic medical records Organized, innovative, and proactive Excellent verbal and written communication skills Excellent interpersonal skills demonstrated ability to work effectively in a team environment To Apply: For fullest consideration click on the Apply Now button, please fully complete all sections of the online application including adding your full work history with specific details of your duties & responsibilities for each position held. Fully complete the education, licensure, certification and language sections. You may upload a resume, cover letter, certifications, licensures, transcripts and diplomas within the application. Please note that once you have submitted your application you will not be able to make any changes. In order to revise your application you must withdraw and reapply. You will not be able to reapply after the posting close date. Please ensure the application is fully completed and all supporting documents have been uploaded before the posting close date. Illinois Residency is required within 180 days of employment. The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify. The university provides accommodations to applicants and employees. Request an Accommodation Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. To apply, visit https://uic.csod.com/ux/ats/careersite/1/home/requisition/20149?c=uic Copyright 2025 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-8110bcebadce964586679e450d5a5a50