Senior Manager, IT Engineering

Description

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  Oversee the strategic planning of the IT Engineering Team, currently including financial, technical, and human resource elements.
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  Oversee the delivery of services/systems in the group's portfolio of applications, to include SSO technologies(Entra ID & Okta), Jira, Confluence, Cisco Meraki, GSuite, O365, Mimecast,etc.
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  Drive continuous improvement efforts and foster innovation throughout all team activities; design and implement measures and KPIs to monitor all aspects of development and delivery.
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  Develop service & architecture roadmaps and activity plans for the team.
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  Ensure all administrative activities required to effectively provide the group's services are carried out consistently and correctly to prevent service disruptions.
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  Ensure the security and compliance posture of all the group's systems, data, and activities is properly managed in accordance with policies, standards, and leadership directives.
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  Ensuring that the infrastructure in the group's portfolio is continuously maintained & operated in a manner that ensures it is fit for purpose, secure, in a state of good repair, and compliant with all applicable policies and internal/external/contractual regulations and requirements.
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  Effective staff management, including hiring, counseling, termination, performance reviews, employee and team development, and coaching to increase bench strength and flexibility of teams.
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  Conduct core vendor management activities for key service providers and suppliers to ensure service continuity and fit-for-purpose.
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  Coach, train, develop, and motivate staff; measure group performance and take corrective action when necessary.
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  Engage in stakeholder communications to provide support on technical issues and guidance.

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  Experience managing cloud-hosted assets and hybrid environments.
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  Expertise in SAN solutions, networking fundamentals, and strong troubleshooting skills across diverse technologies.
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  Proficiency with PowerShell/command line scripting.
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  Extensive knowledge of widely accepted industry best practices for virtual server-level management and security.
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  Excellent customer service skills that build high levels of customer satisfaction for internal and external stakeholders.

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  Professional experience in a similar role type. 7-10 years of IT Engineering/Operations experience, specifically in SaaS based businesses.
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  Relevant experience with deploying, and support of current versions of Microsoft technologies; including but not limited to Windows Servers, Active Directory, Active Directory Federation Services (ADFS), Certificate Services, DNS, DHCP, Network Policy Server (NPS), File/Print services, etc.
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  Experience working with cloud technologies / vendors including but not limited to Microsoft Azure, AWS, GCP, and OCI. Migration of workload to hosted platforms and supporting of SaaS, Pass, and IaaS environments.
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  The ability to work and think independently, be a self-starter, take initiative, and be highly effective with or without detailed work direction is an absolute must.
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  Broad technical understanding of IT concepts, development practices, and architectures.
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  Strong interpersonal skills, detail-oriented, and able to manage multiple tasks simultaneously.
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  Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g., executive, management, individual contributors).
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  Experience in project management, documentation, and workflows.
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  Experience with audit, governance, and compliance (ISO, SOC, CPNI, GDPR, Sarbanes Oxley, PCI DSS, HIPAA, etc.)
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  Must be able to work non-traditional work hours as needed (including from home over high-speed Internet), and occasional off hours to control interruptions to critical services and minimize business impact
  
  

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  Enjoy flexible paid time off that allows you to have an enhanced work-life balance.
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  Excellent medical, dental, and vision options
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  401(k) matching, life insurance, commuter benefits, and parental leave plans
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  Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
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  Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.
  

Compensation Overview

At Meltwater, we believe great impact deserves great reward. Our compensation approach is data-driven, market-informed, and built to scale with your growth. We benchmark roles against external market data and use structured leveling frameworks to ensure fairness, consistency, and internal equity across teams and geographies.

These frameworks are based on objective, gender-neutral criteria in line with applicable pay transparency regulations.

For this role, the base salary range is $160,000 - 175,000.

Compensation may also include a performance-based bonus opportunity.

Actual offers are determined based on job-related skills, experience, demonstrated capabilities, and work location. We typically hire within the range in a way that supports long-term growth, recognizing that compensation evolves as scope, performance, and impact expand over time.

We regularly review our compensation practices and conduct pay equity analyses to help ensure our decisions remain fair, objective, and market-aligned. Employees and candidates may request additional information on how compensation is determined, in line with local legal requirements.

Our Talent Acquisition Team is happy to walk you through the full compensation picture specific to your location and level during the interview process.

Our Story

At Meltwater, we believe that when you have the right people in the right environment, great things happen.

Our best-in-class technology empowers our 27,000 customers aroundthe world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.

Our award-winning global culture drives everything we do and createsan environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes alongthe way.

We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.

We're proud of our diverse team of 2,200+ employees in 50 locations across25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career.

We are Meltwater. Inspired by innovation, powered by people.

Equal Employment Opportunity Statement
Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.

All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.

Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

We may use AI to assist in aspects of our hiring process, such as reviewing candidate information, capturing interview notes, and supporting interview activities. These tools are used only to assist our team through increased efficiencies. Every output continues to be reviewed by humans, and all hiring decisions are made by humans. We remain committed to evaluating candidates fairly, consistently, and in compliance with all applicable laws.