Client Integration Delivery Manager

JOB SUMMARY: The Client Integration Delivery Manager is first and foremost responsible for the timely, quality delivery of integration solutions between the Bank and its customer/partner systems. This includes expanding the Bank's integration practice to further unlock financial data through the adoption of Open Banking Standards and enabling its monetization. This will include communication with various Bank lines of business in order to identify and prioritize the client integration solutions that will provide the most value. In addition, the Client Integration Delivery Manager will lead a team to architect, design, troubleshoot, and optimize client-facing API integrations within the Bank's Integration Platform. As the Client Integration Delivery Manager, you will be responsible for establishing team goals in addition to developing short-term and long-term strategies to manage client and partner integrations. Responsibilities will also include ensuring that the integrations being delivered meet and/or exceed client requirements while adhering to (or in some instances establishing new) standards and best practices. This is a hands-on role which may at times require you to code certain aspects of the software as well as mentor and instruct team members on proper implementation. As the manager, you will oversee each client integration project and the team members involved, so strong communication skills will be vital to success.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manages teams of Integration Developers focused on client and partner integrations. These teams are comprised of pods which include other disciplines such as DevOps Engineers, .Net Developers, Software Quality testers, and more
• Manages the development lifecycle for client integration delivery
• Researches new integration technologies and standards to strengthen the organization's client connectivity capabilities
• Oversees, creates, and implements client integration solutions to improve onboarding and connectivity processes
• Plans, directs, and coordinates the actions of the client integration delivery team
• Responsible for client integration technology delivery
• Provides technical leadership and guidance on client integration initiatives
• Acts as a liaison between the integration delivery team and senior leadership, as well as client-facing business lines
• Maintains and builds positive working relationships with internal customers and the lines of business served, with a focus on client and partner needs
• Works closely with other IT staff to assist in the analysis, design, development, implementation, and other phases throughout client integration projects and SDLCs
• Ensures that coding standards are upheld to facilitate best security practices for client-facing integrations
• Recommends and implements client integration and Open Banking solutions where appropriate
• Ability to work with cross-functional teams where close collaboration is required
• Demonstrates excellent oral and written communication skills, particularly with client-facing stakeholders
• Maintains compliance with government, industry, and internal regulations and policies
• Advises on best practices for improving release management and operational monitoring of client integrations
• Performs research and evaluate new technologies to meet the most advanced demands of client integration needs
• Ability to build relationships between product, business, and development teams in order to meet client integration goals
• Directly supervises the BankUnited client integration developer group
• Assures that client integration deliverables are provided on time
• Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
• Adheres to Bank policies and procedures and completes required training.
• Identifies and reports suspicious activity.

SUPERVISORY RESPONSIBILITIES

• Supervises function, projects or services and/or one or more employees, as applicable.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance coaching; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

Education

• Bachelor's Degree in Computer Information Systems, and/or Engineering with an emphasis in software development

Experience

• 5+ years software engineering experience with emphasis on client integration, API development, and web technologies for business application delivery
• Strong acumen and 5+ years' experience in API design, user-interface design, and database analysis
• Required Technology Experience: AWS, Azure, GCP, or other cloud computing; Full stack development; Angular JS; .NET; Java
• Experience with Open Banking Standards and client/partner-facing integration platforms strongly preferred

Licenses and Certifications

• Certifications relevant to AWS, or Cloud Technologies preferred but not required

Knowledge, Skills, and Abilities

• Understanding of Project management methodologies and Agile frameworks
• Software Engineering experience with emphasis on using software development and web technologies for business application delivery

Additional Information

• Candidates residing in locations within BankUnited's footprint may be given preference.