Product Support Specialist

Company Overview:

Inpro is a leading manufacturer and global provider of high-performance, design-forward architectural products for commercial buildings. We are committed to delivering high-quality, stylish, and functional products that enhance commercial spaces. We are seeking a Product Support Specialist for our Jointmaster, Expansion Joint Systems division to handle the daily sales and customer service support functions for our product team.

Job Summary:

The Product Support Specialist is a member of the Product Management team supporting Inpro sales and customer service with product data, custom quotes, and technical information, becoming a go-to product expert. This role requires an organized, detail-oriented individual with a collaborative mindset, and an interest in learning more about product management.

Key Responsibilities:

• Sales Support: Answer a variety of product questions from inside and outside sales teams, building up a knowledge base of common questions and answers.
• Order Entry Support: Create custom part numbers for the sales and customer service teams.
• Customer Support: Verify dimensions on customer supplied order forms and send to vendors for quotes.
• Product Development: Enter purchase orders and requests for new product samples and materials.
• Cross-Functional Collaboration: Provide product data and information upon request and help product managers develop internal product information resources.

Qualifications:

• 2-year technical degree or 1-3 years relevant work experience.
• Ability to make good decisions, prioritize tasks and follow through to completion.
• Ability to work well under pressure and meet deadlines.
• Working knowledge of office equipment and software applications.
• Willingness to learn and grow your career.

Preferred Skills:

• Experience with B2B products in a manufacturing setting.
• Knowledge of commercial and healthcare design trends.
• Passion for commercial design trends and understanding market needs.

Why Join Us?

• Be part of a growing company with a passion for innovation and quality.
• Collaborate with a talented team in a dynamic, creative environment.
• Competitive salary, benefits, and opportunities for professional growth.
• Make a tangible impact on products that enhance commercial interiors.

Benefits:

• Health insurance
• Dental insurance
• Generous employer 401k contributions
• Flexible spending account
• Tuition reimbursement
• Generous paid time off
• Employee assistance program
• Vision insurance
• Employee discount
• Life insurance
• Referral program