Deposit & EFT Operations Associate

Why You'll Love Working at Quorum

At Quorum Federal Credit Union, we are a cutting-edge credit union that operates as a technology company, delivering innovative financial solutions to our members. As a remote organization, we thrive on collaboration and recognize outstanding performance. We are the ideal workplace for self-motivated individuals who are committed to organizational success and eager to join a dynamic team of professionals. We stand out as a best-in-class employer, offering a unique and supportive work environment that fosters personal and professional growth. Our culture is built on valuing teamwork, recognizing achievements, and providing the tools and resources needed to excel. If you are looking for a place where you can make a meaningful impact, enjoy a flexible and fulfilling work experience, and be part of a forward-thinking team, Quorum Federal Credit Union is the perfect fit for you.

How You'll Make an Impact

The Deposit and EFT Operations Associate supports day-to-day deposit, Real Time Payments, and EFT activity, including ACH and wires. The role also supports process improvement, operations projects, and the design and maintenance of policies and procedures. This position will maintain subject matter expertise in the Deposit and EFT (electronic funds transfer) programs.

The ideal candidate must be competent and able to learn quickly, be highly detail oriented, and be comfortable working with many different systems. The successful candidate will have worked in a financial institution setting, primarily in back-office transaction processing.

This person will also possess strong analytical skills to not only document, but to evaluate and recommend changes to processes, workflows, and procedures to drive productivity and efficiency. Additionally, familiarity with AI-powered automation tools and process optimization technologies is highly valued. The role offers opportunities to leverage emerging technologies such as robotic process automation (RPA) and AI-assisted decision support systems to enhance operational efficiency and accuracy.

What You'll Be Doing

1. Performs assigned processes which include but are not limited to manual and batch posting of transactions, member account and share maintenance, member communication, and researching and resolving exceptions within set parameters, primarily around the deposit and EFT programs, and dispute processing.
2. Accountable for assigned processes and accurately completing these functions, within expected time frames, and within acceptable service level standards set by Management.
3. Monitors activity, tracks transactions, and validates data using reports and logs. Escalates issues appropriately.
4. Identifies process improvements to streamline operations while maintaining adequate controls across the organization including opportunities to implement robotic process automation (RPA) and AI-assisted workflows to streamline repetitive tasks and reduce manual processing time.
5. Provides support and assists other business units with internal and external member requests.
6. Has broad operational knowledge on various processes to serve as a departmental backup. This role serves as a backup Office Administrator which includes fulfillment operations, office management, mail processing, document imaging, offers notary services, maintains office supplies and handles facilities-related requests. Provides internal notary services.
7. Leads creation and updates to assigned policies and procedures and assists in maintaining appropriate sections of related policies and procedures Reviews and updates procedures timely and provides policy recommendations for accuracy, efficiency and regulatory compliance.
8. Interacts with members across all channels, including in person if required. Also, liaisons with related vendors and/or third parties on behalf of the member and/or Credit Union, as appropriate. Supports projects to update, implement, and test systems.
9. Promotes and maintains a positive work atmosphere by behaving and communicating in a manner consistent with professional standards to get along with members, co-workers, management and vendors.
10. Keeps abreast of industry developments including, but not limited to, changes in regulations, technology, etc.
11. Ensures adherence to company policies and procedures and Banking/Credit Union Regulations.
12. Performs additional duties as required.

What You Bring to the Team

The Deposit and EFT Operations Associate works under minimal supervision following established guidelines and procedures exercising some independent judgment. This person must be action-oriented, self-motivated and creative while being highly functional.

• Bachelor's Degree or minimum of two to four years of back-office transaction and dispute processing experience. Credit Union or banking related experience a requirement.
• Must be a Notary or become a Notary within 60 days of hire.

• Familiarity with AI-assisted decision support systems and their application in financial operations preferred. Ability to identify automation opportunities and develop business cases for AI assisted implementation.

• Comprehensive knowledge and understanding of rules and regulations governing transactional processing procedures within a financial institution.

• Excellent problem-solving, organizational, analytical, verbal and written communication skills. Must be able to multi-task.

• Strong decision making and time management skills with the ability to manage multiple projects/duties.

• Trustworthy with the ability to maintain highest level of integrity and trust.

• Proficiency in Microsoft Office products, specifically Outlook, Word and Excel

Tools & Work Environment

• Stable internet connection with speeds high enough for video conferencing and screen sharing

• Smartphone with current iOS/Android OS

• Prolonged periods sitting at a workstation and working on a computer

• Ability to communicate with coworkers and customers via email, chat, teleconference, and/or phone

Where You Can Work

This position requires working onsite five days per week at our corporate office in Purchase, NY.

Quorum's opportunities are based in the U.S., and U.S. work authorization is required. We are not able to provide current or future sponsorship.

Compensation & Rewards

Compensation for this role is $19.23 - $24.04 per hour with the potential for discretionary incentive compensation based on both company and individual performance.

Benefits That Support You

• Excellent health insurance packages with a Health Reimbursement Account option
• Life, AD&D, Short-Term Disability and Travel Insurance
• 401k plan with company match dollar for dollar up to 6 percent*
• Generous time-off policy with paid time off (PTO), volunteer time off (VTO), birthday PTO, and company-observed holidays
• Monthly stipend for wellness activities and mental health*
• Tuition reimbursement
• Pet Benefits, including insurance, discounts, "pawternity" PTO day, and more
• Bonus/commission plan for qualifying roles
• Employee perks (including mortgage discounts!)
• PTO purchase and sell-back programs
• Rewards and peer recognition programs
• Trust-based, out-come oriented remote work environment for most roles

*After 6 months of service

Important Compliance Information

• Quorum is an Equal Employment Opportunity employer. Qualified applicants will be considered for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, marital status, protected veteran status, or disability status.

• Quorum will make reasonable accommodations incompliancewith the Americans with Disabilities Act of 1990. Reasonable accommodations are available upon request for applicants and/or employees with qualifying disabilities throughout the application and employment process.

• Qualified Applicants with arrest or conviction records will be considered for employment in accordance with all applicable federal, state, city and local laws, rules, and regulations.

• This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. The company reserves the sole right and discretion to make changes to this job description.

• Each employee is required to uphold the Credit Union'scompliancewith all policies, procedures, and required regulations including the Bank Secrecy Act and our Anti-Money Laundering policy.

• This document does not create an employment contract, implied or otherwise, other than an "at-will" relationship.