Clerical Assistant 3 - Bureau of Motor Vehicles

NOTE: This posting will close on JUNE 28, 2026 or after 50 applications are received, whichever occurs first.

Join the Department of Transportation as a Clerical Assistant 3, where you will support important services that keep vehicle records accurate and reliable. In this role, you will handle a variety of tasks that help customers and staff receive timely and clear information. Your work will strengthen communication and improve the efficiency of daily operations within the Bureau of Motor Vehicles. Be part of a team where your attention to detail and commitment to service truly matter.

In this role, you will provide clerical and research support to ensure vehicle records are correct and that customers receive clear, accurate information. The work involves reviewing documents, preparing correspondence, and assisting customers and partners. As a Clerical Assistant 3, you will perform the following duties:

• Correspondence Work: Prepare, revise, and proofread letters and executive correspondence for internal and external customers
• Record Research: Review vehicle records, source documents, and program files to resolve discrepancies and provide accurate information
• Transaction Processing: Process vehicle titling, registration, and related transactions within required systems
• Customer Assistance: Respond to inquiries from customers, partners, and service providers through phone, email, and written communication
• Help Desk Support: Provide guidance for ELT and NMVTIS users by researching records and offering accurate program information
• Record Maintenance: Maintain detailed files, spreadsheets, work logs, and electronic records to support unit operations

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 75 hours bi-weekly
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
  

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• One year of moderately complex clerical experience; or
• An equivalent combination of experience and training.

Additional Requirements:

• You must be able to perform essential job functions.

In accordance with the seniority provisions of the applicable collective bargaining agreement, this position was previously posted for seniority candidates. Since there were no seniority candidates, it is now open to all applicants.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.