New 
Concierge | Full-Time
 Omni Hotels & Resorts | |
18-18
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 Jun 24, 2026 | |
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Omni Amelia Island Resort & Spa
At Omni Amelia Island Resort & Spa, guests enjoy 3.5 miles of beach, scenic marshlands, luxurious oceanfront accommodations, world-class golf, dining, family-friendly activities and a full-service spa. Our associates are part of a dynamic, supportive team that values respect, gratitude, and empowerment. We offer hands-on training, growth opportunities, and the pride of working for a company known for exceptional service. If you're friendly, motivated, and passionate about serving others, Omni Amelia Island Resort & Spa may be your perfect fit. Overview: This team member will go above and beyond guests expectations and provide assistance and services for guests in order to ensure pleasurable accommodations. Essential Functions * To arrange bookings, reconfirmation of airline tickets etc. * Be fully acquainted with the different points of interest. * Assist in arranging for restaurant reservations and limousines as required by our guests. * Ensure the delivery of parcels, faxes, mail, special deliveries, etc. to guestrooms. * Ensure that the public areas (lobby) are maintained, clean and tidy by partnering with Housekeeping Department. * Interact with other departments to ensure that guests' needs are satisfied. * Follow-up with guests and hotel departments to see that problems are resolved. * Speak with guests in a friendly, warm manner making them feel welcome to the hotel. * Proactively work to seek out ways in which to improve the hotel experience for our guests. * Handle special requests i.e. flowers, telegrams, telexes, rental cars, luggage, etc. * Arrange interpreters, public stenographers, and sight-seeing tours advising of quality shopping areas * Display ability to stand and move for long periods of time as guest flow dictates * Display ability to reliably accommodate varied shift schedule. * To assist in the transport and storage of guests luggage when doorman requests * Knowledge about daily events happening within each hotel. * Responsible for a clean and "smart" appearance of uniforms. * Call taxi for guests as needed. * Direct guests to the Front Desk. * Inform leaders of any challenges in the process. * Accept other special duties as required by management. * To be thoroughly acquainted with all check-in procedures and policies. * Demonstrate complete knowledge of the Front Desk functions * Demonstrate complete knowledge of Reservations functions * Demonstrate complete knowledge of all PBX functions to assist in peak times Qualifications * Previous luxury hotel experience is required. * Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays. * Ability to stand for the entire scheduled shift. * Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed. * Knowledge of the surrounding area and all of its attractions. * Knowledge of Property Management Systems and related computer programs * Strong knowledge of Microsoft Office Software. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com. | |