Clinic Administrative Assistant (PY)

Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university (https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.

We are unable to offer a work visa sponsorship for this position. You must be authorized to work in the US to apply.

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ( hrweb@uga.edu).

The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 08.02.18.01.02.

Additionally, USG supports Freedom of Expression as stated in Board Policy 06.05 Freedom of Expression and Academic Freedom.

High school diploma or equivalent

The Clinic Administrative Assistant provides comprehensive administrative and front-line operational support for clinical services, serving as the primary point of contact for patients, families, and visitors. This position ensures efficient patient flow, accurate registration and scheduling processes, and exceptional customer service while maintaining compliance with UHC policies and healthcare regulations. The Clinic Administrative Assistant reports to and is directly supervised by the Clinic Manager. This is a partial year position off the months of Jun and July.

* Ability to handle multiple tasks with flexibility and attention to detail.
* Computer skills required to include Windows, Microsoft Office, including Outlook and Word.
* Strong customer service and communication skills.

Able to sit, stand, bend, reach, and walk as needed for 8 hour shifts.

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Front Desk:
* Receives patients and others who present in the clinic in a timely and courteous manner.
* Verifies eligibility for care at UHC.
* Verifies and updates all demographic information (including DOB, address, phone numbers, emergency contact, and e-mail addresses).
* Obtains/scans/verifies insurance information for all patients prior to visit (insurance name, policy #, group #, and subscriber information) or documents no insurance. If student has insurance, instructs to upload information to patient portal ASAP. Sends PNC Chat to business office staff when new insurance is added in order for it to be verified.
* Provides effective telephone coverage for incoming calls to the clinic.
* Answers general questions, provides directions, and refers patients appropriately.
* Monitors reception area for patients in distress or for long wait times and acts to resolve.
* Verifies completed Annual Patient Agreement.
* Respects and demonstrates confidentiality of all personal and medical information of patients and staff.

Scheduling:
* Schedules appointments accurately and appropriately with appropriate clinician and within appropriate timeframe.
* Communicates appropriate information to patients regarding their visit.
* Verifies eligibility and requests completion of patient questionnaire at the time of scheduling.
* Works in collaboration with clinic staff monitoring appointment schedules to ensure appropriate assignment and flow of patients.
* Refers complex or special needs to nurse or manager.

Administrative Duties:
* Provides clerical and secretarial support for the clinic functions.
* Obtains records or additional information when needed.
* Maintains logs, files, forms, and other records of the clinic.
* Directs requests for release of records to RHI department.

Patient Care
*Provides patient care support for clinic functions as needed to facilitate patient flow.
*Documents clearly and accurately and recognize abnormal findings.
*Assists clinician with exam and treatments and always ensures patient and staff safety.