Technical Engineer | Level II

Our leading insurance client is seeking a driven and capable IT Support Technician to join our team full-time in their Hartford office. In this position, you will execute a variety of tasks related to the installation, upkeep, and issue resolution for our networks, servers, workstations, audio/video (A/V) systems, voice/VOIP, and facility technology. As a senior-level technician, you will not only manage daily troubleshooting with a high sense of urgency but also direct complex IT initiatives, mentor peers, and serve as a crucial bridge between internal business groups and our engineering partners.

• Technical Support & Troubleshooting: Lead, plan, and organize technical support for computers, network hardware, A/V setups, servers, and related peripherals within established enterprise guidelines.
• Project Leadership: Direct and manage complex IT initiatives while balancing routine day-to-day support activities; dynamically adjust your focus based on shifting business demands.
• Documentation & Standards: Implement, document, and uphold procedures for problem identification, resolution, and installation support. Offer guidance to internal customers regarding equipment standards and technology expenditures.
• Collaboration & Relationship Building: Foster and sustain positive working relationships with internal users, management, engineering partners, and your peers.
• Mentorship & Culture: Serve as an exemplary model in support of our corporate culture. Coach, guide, and help coordinate project and support duties for fellow team members.
• Compliance: Comprehend and strictly follow corporate policies and guidelines pertaining to asset management, travel expenses, and overtime.

• Education: High School diploma or equivalent.
• Experience: Three (3) years of direct, customer-facing end-user technology support experience.
• Licensure: An active Driver's License (required solely for commuting to and from the office).
• Availability: Ability to work full-time onsite at our Hartford location. Flexibility for occasional travel and overtime as dictated by business needs.

• Advanced Technical Knowledge: In-depth understanding of Microsoft Operating Systems, Microsoft Office suites, and Mac/iOS environments.
• Infrastructure Expertise: Strong knowledge of desktop/laptop setups, Telephony/VOIP, A/V and collaboration tools, server operations, and network topologies.
• Problem-Solving Skills: Demonstrated ability to identify and fix complex hardware, software, facility, and network infrastructure issues across workstations, servers, and voice systems.
• Leadership & Maturity: Solid project management abilities paired with the professional maturity to positively represent the IT department. Prior experience coaching or guiding team members is highly desired.
• Communication & Service: Outstanding oral, written, and interpersonal communication skills. Ability to accurately evaluate customer needs and resolve issues with a strong sense of urgency.

The target hiring compensation range for this role is $35.78-$41.98 hr. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

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