Hospitality Manager

LAZ parking is seeking experienced individuals with at least 5+ years of experience in Luxury Hospitality Management with high volume. Will manage a 5-star oceanfront property with 300+ rooms, featuring restaurants and entertainment. Acts as the duty manager (on the drive) where required and during high-profile events.

The Luxury Hospitality Manager leads the daily operation, ensuring every interaction reflects the property's Forbes Travel Guide Five-Star standards. This role is responsible for team leadership, service excellence, guest satisfaction, and operational consistency, serving as a key driver of the property's reputation for sincere, anticipatory, and refined hospitality.

Guest Experience Oversight

• Personally engage with guests during high-volume periods, VIP arrivals, and service recovery moments
• Ensure every guest receives a sincere, unhurried greeting and farewell, per Five-star standards
• Monitor guest feedback related to valet service and implement improvements
• Resolve escalated guest concerns (wait times, vehicle issues, disputes) swiftly and gracefully

Vehicle Safety & Risk Management

• Establish and enforce protocols for safe vehicle handling, parking, and retrieval
• Oversee vehicle condition documentation (drop-off inspections) to protect guests and the property
• Investigate and manage any vehicle damage claims, incidents, or accidents, including documentation and insurance coordination
• Ensure compliance with driving policies
• Maintain organized, efficient vehicle staging and traffic flow to minimize wait times and safety risks

Operational Management

• Oversee daily valet operations, staffing levels, and scheduling to ensure seamless coverage during peak arrivals/departures and events
• Coordinate to ensure smooth, integrated guest arrival/departure experiences
• Manage valet equipment, technology (parking systems, key management), and vendor relationships
• Manage departmental budget, labor costs, and expenses

Standards & Compliance

• Ensure team adherence to Forbes Travel Guide (or equivalent luxury standard) service protocols
• Conduct ongoing training on driving safety, service standards, and brand voice
• Prepare for and support third-party evaluations, mystery shops, and quality audits
• Maintain compliance with health, safety, labor, and company policies

Administrative & Strategic

• Prepare operational reports, incident summaries, and staffing forecasts for leadership
• Analyze guest satisfaction data and valet KPIs (wait times, incident rates) to identify improvement opportunities
• Support budgeting, forecasting, and strategic planning for the valet department
• Represent valet operations in property-wide leadership meetings

Required

• High school diploma or equivalent; Bachelor's degree in Hospitality Management preferred
• 3+ years of valet or parking operations experience, with at least 1-2 years in a supervisory/management role
• Proven experience in a luxury or five-star hotel/resort environment
• Ability to competently drive both automatic and manual transmission vehicles
• Strong leadership, coaching, and team-development skills
• Excellent verbal and written communication skills
• Ability to remain composed and solutions-focused under pressure, especially during high-volume periods

Preferred

• Experience at a Forbes Travel Guide, AAA Five Diamond, or Leading Hotels of the World property
• Experience managing luxury, exotic, or high-value vehicle handling protocols
• Multilingual ability
• Familiarity with valet/parking management systems and hotel PMS platforms

Education:

• Bachelor's Degree or equivalent work experience is desired.

• Primarily stationed outdoors at the property entrance/valet area, in all weather conditions
• Physically active role: frequent walking, occasional driving, and hands-on staff supervision
• Fast-paced, high-visibility environment, especially during peak arrivals, departures, and property events
• Flexibility required for varied shifts, including evenings, weekends, and holidays
• Exposure to traffic patterns and varying road/lot conditions
• Lift up to 50lbs.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

• Competitive salary, commensurate with experience
• Performance-based bonus eligibility
• Comprehensive health, dental, and vision benefits
• Paid time off and holiday pay

Additional Benefits:

• 401(k) with Employer Match

FLSA Status: Exempt, Non-Tipped

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the purpose of limiting or excluding any applicant's consideration for employment on such grounds.

LAZ Parking participates in E-Verify