Head of Enterprise & Integrated Workstream

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

As our Head of Enterprise & Integrated Workstream you will manage a team who lead projects / initiatives supporting the company-client relationship, ensuring client satisfaction. Oversees the execution and completion of information technology solutions projects and implementations in the professional services arena. Provides budget analysis, labor planning, and coordination of activities between client and company team members. Monitors project and implementation completion from initiation through delivery to meet revenue and cost projections. Oversees performance of the implementation and client acceptance of capitalized / enterprise software systems, or system integration projects or engagements. Serves as mediator to internal issues and conflicting priorities for team members of cross-functional teams focused on the delivery of new or existing solutions to clients.

• Drives the integration/separation process for their functional areas of expertise, for future small and medium transactions
• Identifies and resolves cross-workstream issues, interdependencies and risks
• Acts as a thought partner to workstreams and provide support on Central TO key processes, templates and tools (as required)
• Engages with internal stakeholders to clarify, prioritize or escalate responses to data requests
• Acts as a central hub for managing specific, complex, and high-impact initiatives within a larger organizational change or M&A programs.
• Focused on driving project, process, and technology alignment across functions to achieve strategic objectives
• Focused on driving project, process, and technology alignment across functions to achieve strategic objectives

RESPONSIBILITIES

• Project Governance & Planning: Establish and maintain project structures, such as project management standards, reporting cadences, and documentation templates.
• Coordination & Collaboration: Facilitate communication between IT, legal, finance, and operational teams, ensuring interdependencies are managed and silos are broken down.
• Target Operating Model: assess the organization's current state to help functional leaders evaluate core processes, identify gaps across people, technology, contracts, and assets, and define their future operating model
• Risk Mitigation: Actively identify, document, and manage risks and issues within the workstream, escalating critical roadblocks to senior management.
• Reporting: Create, update, and manage dashboards and performance metrics to report on milestones, progress, and financial targets to stakeholders.
• Change Management: Act as a change agent, helping teams adapt to new processes and technologies.

ROLE REQUIREMENTS

Technical Skills

• Strong experience in managing complex projects, including planning, scheduling, and risk management
• Ability to bridge technical details with non-technical stakeholders
• Strong ability to analyze data, make fact-based decisions, and improve processes
• Advanced skills in Microsoft Office, proficient in project management tools (e.g., MS Teams, SharePoint, Smartsheet, Jira, or Monday.com)

Management Skills

• Data-driven approach to tracking milestones, benefits, and financial outcomes
• Ability to drive action across cross-functional teams without direct authority

Mindset & Behaviors

• Navigating complexity and ambiguity
• Data decision making
• Global mindset
• Growth orientated
• Team focused

Key KPI's

• Milestone delivery on time and within scope
• Accuracy and consistency of reported KPIs
• Adoption of new processes/standards by teams

At Global Payments our vision is to be "Champions of Inclusion." We are fully committed and focused on creating a better tomorrow in the communities in which we live and work. We aspire to ensure fair treatment, access, opportunity and advancement for all team members. We believe all team members should be able to bring their true, authentic selves to the workplace and feel accepted, engaged and understood.

Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/

Applicants MUST be authorized to work in the U.S. We are unable to sponsor or take over Sponsorship of an Employment and/or Student Visa at this time or any time in the near future for sponsorship.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpayments.com.