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Primary City/State: Deer Valley - 2500 W Utopia Rd Phoenix, AZ 85027
Category: Healthcare Support
Shift: Day
Department: Customer Navigation Center-Clinical Resource Team
Variable hours must be available to work between 8am-5:30pm M-F Shift assigned on business need. MA certified. Great care starts with great people. (Like you.) At HonorHealth, you'll find something special. From humble beginnings in 1927 to one of Arizona's largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most - caring for the health and well-being of people and communities across the greater Phoenix area. Responsibilities: JOB SUMMARY
Orients and trains virtual medical assistant staff in department processes and procedures which include: serving as a liaison between providers, facilities, pharmacies, insurance plans, support staff, patients, and others; receiving, triaging, and responding to inbound requests via multiple channels including, but not limited to, phone calls and electronic messages; Under the supervision of the Director and Clinical Supervisor, assisting with virtual care activities such as gathering/documenting medical history, medication refills, test result communication, patient
ESSENTIAL FUNCTIONS
- Supports virtual medical assistants to ensure adherence to standard processes and procedures. Promptly reports operational issues or barriers to care to management.
- Serves as principal trainer and mentor for virtual medical assistant staff. Orients virtual medical assistant staff in department processes and procedures, handing off to identified team trainers to complete training.
- Receives, triages, and responds to inbound requests from providers, facilities, pharmacies, insurance plans, support staff, patients, and others via multiple channels including, but not limited to, inbound calls and electronic messages regarding patient care.
- Follows up on inbound requests with outbound communication to providers, facilities, pharmacies, insurance plans, support staff, patients, and others via multiple channels including, but not limited to, outbound calls and electronic messages regarding patient care.
- Under the direction of the Clinical Supervisor, assists with virtual care activities such as gathering/documenting medical history, medication refills, test result communication, patient education, etc.
- Assists with preparing patients and charts for telehealth encounters, outpatient registration, appointment scheduling, referrals to a specialist, patient portal administration, and authorization of services, equipment, and medications. Identifies and reports Telehealth provider schedule issues or concerns to Director or Clinical Supervisor.
- Performs other duties as assigned.
EDUCATION
- High School Diploma or GED Required
- Other / Certificate Graduation certificate from an accredited Medical Assistant training program. Required
EXPERIENCE
- 1 year Training and/or leadership experience. Required
- 2 years experience in a medical office setting including experience gathering medical history, medication refills, test result communication, patient education. Required
- 2 years Lead MA experience Preferred
- 5 years experience in a medical office setting, including experience gathering medical history, medication refills, test result communication, patient education. Preferred
LICENSE AND CERTIFICATIONS
- Basic Life Support (BLS) - Certification Required
- Medical Assisting Diploma/Certificate or passed exam - Medical Assisting Diploma/Certificate or passed exam Completion of an approved training program OR completion of an unapproved training program and successfully passes the medical assistant examination administered by a certifying organization accredited by either the National Commission for Certifying Agencies or the American National Standards Institute as described by the Arizona Administrative Code (Chapter 16 - Arizona Medical Board - R4-16-401 and R4-16-101) Required
- Certified Medical Assistant (CMA) - Certification Certified Or Registered Medical Assistant Medical Assistant Certification - Medical Assistant Certification (e.g., CMA, CCMA, RMA)**HonorHealth will reimburse the cost of the successful completion of the certification exam. If you do not receive your certification within the assigned period, you will no longer meet the minimum qualification of the position and will be terminated. Preferred or
- Certified Clinical Medical Assistant (CCMA) - Certification Preferred or
- Registered Medical Assistant (AMT-RMA) - Certification Preferred
We're all in for your career.
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HonorHealth
May 11, 2026