Ops Work Coordinator/Dispatcher

Power up a career with us.Ourpeopleare our greatest investments.

Be the light tohelp uskeep our customers connected.If you are interested in a career and not just a position,Tampa Electricis the place to be!Tampa Electric offers competitive pay, acomprehensivebenefitspackageand opportunities for growth and development in a friendly and professional work environment.We embrace diversity and the inclusion of all. We believe our differences, unique perspectives and talents are our strengths and integral to the success of our company.

We're honored to serve approximately 780,000 customers across West Central Floridaand safely providethem with clean, affordable and reliable electricity. We've been doing it formore than 100 years, and there's so much more ahead.

Join our team of energy experts as we build on that legacy through innovation, continued solar investments, cost-effective and sustainable energy solutionsallwhile keepingtop-notchcustomer service at the center of all we do.

Tampa Electricis a subsidiary of Emera Inc., a family of energy companies which alsoincludes TECO Peoples Gas and New Mexico Gas Company. Emera provides energy to residential and commercial customers in the United States, Canada, and the Caribbean, with career opportunities available inall ofthese locations.

POSITION CONCEPT
Serves as the liaison between excavators and Tampa Electric, with a primary job function of effectively managing the assignment and distribution of excavation notices received by Tampa Electric through Sunshine 811 (SSOCOF); Additionally, this role supports damage prevention of company underground facilities from excavation activities through ongoing communication with Sunshine 811, excavators, internal and externally contracted locating technicians and other Tampa Electric team members.

PRIMARY DUTIES AND RESPONSIBILITIES

Level: Field Locating Support Specialist I
1. Serve as a principal point of contact for responding to Tampa Electric underground facility locate requests with Sunshine 811 and resolving excavator issues. Use Sunshine 811's ticket management system, customer information systems (CIS) and GIS Mapping for researching and responding to excavation, damaged facilities and other related inquiries. (80%)
Serve as liaison between excavators and locating technicians using the ticket management system and other methods, including coordinating special activities when excavation work to priority or high profile facilities (transmission or network) is identified in the system
Utilizing GIS Mapping, provide responses to non-governmental agency requests for utility information in relation to their proposed work in a right-of-way
Monitor the ticket management system to ensure timely handling of excavation notices, especially emergency, and the company's positive responses to them
Required to generate after hour Emergency Locate request for Operations
2. Respond to inquiries and requests from TECO personnel (such as Risk Management, Legal Services, Building Services, and all ED engineering and operations departments) regarding the location and/or damage of Tampa Electric underground facilities. Provide back-up on research as needed. (10%)
3. Support maintaining the ticket management system (10%)

RELATIONSHIPS
Key Internal: Other team members and all levels of company personnel.
Key External: Customers on a daily basis; excavators, contract locators, representatives of Sunshine State One-Call

QUALIFICATIONS

Education
Required: High School Diploma or equivalent/GED
Preferred: Some additional courses after high school strongly desired.

Licenses/Certifications
Required: None

Related Experience
Required: Minimum of 4 years of administrative and/or technical work experience in Tampa Electric or PGS operations office environment related to the Duties & Responsibilities of this position; May consider TEC/PGS call center experience involving special assignments/projects relatable to the required Knowledge/Skills/Abilities
Preferred: Experience in web ticket entry; Experience working with MS Office applications, particularly Word and Excel, and WorkPro

Knowledge/Skills/Abilities (KSA)
Required: Must be self-motivated and able to work independently with little supervision. Must have demonstrated good judgment, ability to organize and prioritize daily work and/or assignments and to maintain effectiveness when handling multiple tasks; Good verbal and written communication skills; Competent PC and keyboard skills.
Preferred: Solid knowledge of MS Excel, Word, PowerPoint, CIS, FIMS, TAII, WorkPro, and GIS; knowledge of ticket management system

JOB RELATED DIMENSIONS

Business & Job Knowledge*
Judgment*
Ownership & Excellence*
Produce Results*
Teamwork*
Work Safely*
Ability to Learn

TECO offers a competitive Benefits package!!

Competitive Salary *401k Savings plan w/ company matching * Pension plan * Paid time off* Paid Holiday time * Medical, Prescription Drug, & Dental Coverage *Tuition Assistance Program * Employee Assistance Program * Wellness Programs * On-site Fitness Centers * Bonus Plan and more!

STORM DUTY REQUIREMENTS....Please make sure to read below!!! Responding to stormswill beconsidered a condition of employment.

TECO Energy and its companies serve a role in providing critical services to our community during an emergency. Team members are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our TECO Energy customers. Team members are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's rules and procedures.

TECO Energy is proud to be an Equal Opportunity Employer.

TECO Energy is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law, except where physical or mental abilities are a bona fide occupational requirement and the individual is unable to perform the essential functions of the position with reasonable accommodations.

In order to provide equal employment and advancement opportunities for all individuals, employment decisions at TECO Energy will be based on skills, knowledge, qualifications and abilities.

Pay Transparency Non-Discrimination Statement

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

ADA policy

It is the policy of TECO Energy to provide reasonable accommodation for all qualified disabled individuals who are employees and applicants for employment, unless it would cause undue hardship. The corporation will adhere to applicable federal and state laws, regulations and guidelines, including, but not limited to the Americans with Disabilities Act (ADA) of 1990 and section 503 and 504 of the Rehabilitation Act of 1970s.

Application accommodations

Applicants may request reasonable accommodation in the application process five business days prior to the time accommodation is needed.

Pre-employment physical exams may be required for positions with bona fide job-related physical requirements regardless of disability.