Business Analyst (55399)

About AFR Furniture Rental: AFR Furniture Rental is a premier provider of furniture rentals for homes, offices, and events. With a national footprint and a commitment to excellence, we offer bespoke solutions that cater to our clients' varied needs. We're dedicated to innovation, quality, and superior service, ensuring an unparalleled experience for our clients.

Job Overview: We are looking for an experienced Business Analyst to join our IT team and support the continuous improvement of AFR's core business systems and processes. The ideal candidate will partner with stakeholders across Operations, Finance, Sales, and Customer Service to gather requirements, analyze workflows, and help deliver enhancements across Microsoft Dynamics NAV 2016/Armada, Salesforce CRM, and related integrations and reporting tools.

• Requirements Gathering & Analysis: Partner with business users to elicit, document, and validate requirements; translate needs into user stories, process maps, and acceptance criteria.
• Process Improvement: Analyze current workflows (order-to-cash, procure-to-pay, inventory/asset tracking, billing, and logistics) and recommend solutions to improve efficiency, accuracy, and customer experience.
• Collaboration with Technical Teams: Work closely with internal IT, developers, and vendors to clarify requirements, evaluate options, and support successful delivery of enhancements and fixes.
• Testing & Quality Assurance: Develop test plans and coordinate functional testing and user acceptance testing (UAT); track issues to resolution and confirm readiness for deployment.
• Reporting & Data Management: Support reporting needs, data validation, and KPI definition; partner with BI resources on dashboards and operational/financial reporting (e.g., Power BI).
• Change Management & Training: Assist with communication, training materials, and end-user support to ensure adoption of new processes and system changes.
• Documentation: Maintain documentation of business processes, requirements, configurations, and best practices to support ongoing operations and continuous improvement.
• Project Support: Participate in cross-functional initiatives including integrations and future ERP modernization activities (fit-gap support, process standardization, and data readiness)

• Experience: Minimum of 3+ years of experience as a Business Analyst, Systems Analyst, or similar role supporting business applications and process improvement.
• Business Process Knowledge: Working knowledge of ERP/CRM-supported processes such as billing/invoicing, inventory/asset tracking, purchasing, sales order management, and logistics/fulfillment.
• Requirements & Documentation: Proven ability to gather requirements and produce clear documentation (process maps, user stories, functional requirements, and acceptance criteria).
• Testing: Experience planning and executing UAT, including defect tracking and retesting.
• Communication: Excellent verbal and written communication skills to collaborate with both technical and non-technical stakeholders.
• Organizational Skills: Ability to manage multiple priorities, meet deadlines, and maintain attention to detail.
• Tools: Proficiency with Microsoft 365 (Excel, Word, PowerPoint, Teams). Bachelor's degree in business, Information Systems, Supply Chain, Finance, or a related field preferred (or equivalent experience).

Preferred Qualifications:

• Experience with Microsoft Dynamics NAV 2016/Business Central and/or Armada Dynamics.
• Experience with Salesforce reporting and workflow concepts.
• Familiarity with integrations (e.g., Boomi) and reporting/analytics tools (e.g., Power BI).
• Experience in the rental or furniture industry (or a similar field).
• Experience supporting system upgrades or ERP modernization initiatives. Experience providing training to end-users and creating user guides.

The statements mentioned here are intended to describe the general functions of the position. This is not intended to be an exhaustive list of all the responsibilities and skills of personnel classified for this position.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time. This job description is subject to change at any time. I certify that I have read, understood, and received the description. Likewise, I accept that this description does not include all responsibilities and working conditions related to the position. They have been described as the minimum level required to perform the position successfully. It is the Employee's responsibility to notify the immediate Supervisor of any changes. Management will review the position when functions change substantially and may require that other tasks be performed in accordance with the needs of the business and work area based on the priorities delegated by the Supervisor. This document does not create a relationship or contract of employment.

Diversity ensures the success of our careers, and our lives. AMERICAN FURNITURE RENTAL, INC. is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.