Senior Business Analyst

Business Analysts act as the bridge between the business and technology teams, working closely with both IT and City Department staff across the City Enterprise to guide project participants to consensus around outcomes, metrics, and definitions. This role will go beyond documenting requirements - you'll uncover how services work today, where they break down, and how new systems, data and workflows can improve public service delivery.

Work Location: This position may be eligible for flexible work arrangements, including hybrid work with some days working remotely and some days working in the office.

The City of Minneapolis does not sponsor applicants for work visas.

* Collaborate with stakeholders, customers, IT developers, IT architects, and subject matter experts to co-create effective and user-centered solutions.
* Work closely with IT and City department staff to assess, plan, and implement solutions based on business process analysis, methodologies and principals.
* Assist the IT project managers, Principal Business Analyst, and customer departments with organizational change management and user adoption efforts.
* Apply problem solving and critical thinking skills across a variety of projects and assignments
* Support the Principal Business Analyst by evaluating business practices, workflows, diagrams, culture, products, and objectives, that meet the needs and leveraging IT enterprise investments.
* Lead efforts to recommend IT solutions and service design challenges.
* Facilitate sessions that document the 'as is' and/or the 'to be' processes, integrating insights from users and subject matter experts to improve service experiences.
* Collaborate closely with IT Project Managers and customer departments to understand problems and assess, plan, and implement new solutions based on business process analysis, methodologies and principals.
* Discover and articulate the "why" behind requirements by connecting technical Needs to user and organizational outcomes.
Conduct discovery and user research activities - such as interviews, workshops, and journey mapping - to understand user needs, pain points, and service touchpoints.
* Develop and articulate testing scenarios to ensure the "why" of the requirement is met.

Minimum Qualifications: Bachelor's Degree in Technical Writing, Computer Science, Public Administration, Mathematics, Economics, or equivalent

Minimum Experience: Five years of related experience that has included business analysis, business process re-engineering and project management

Equivalency: An equivalent combination of education and experience closely related to the duties of the position MAY be considered.

Selection Process
The selection process will consist of one or more of the following steps: a rating of relevant education and experience 100%. It is important that your application show all the relevant education and experience you possess. This information will be used to determine which candidates will proceed in the selection process. A submitted application is also used to verify the answers to any supplemental questions. Only those candidates who attain a passing score 70% on each step in the selection process will be placed on the eligible list. The City of Minneapolis Human Resources Department reserves the right to limit the number in any phase of the selection process.

Background Check
The City has determined that a thorough Minneapolis Police Department criminal background check is necessary for positions with this job title. Applicants must sign an informed consent allowing the City to obtain their criminal history information in connection with the position sought. Applicants who do not sign the informed consent form will not be considered for the position.

Union Representation
This position is represented by a collective bargaining agreement between the City of Minneapolis and the Minneapolis Professional Employees Association (CPE). For more information on the terms and conditions of this agreement please visit: Professional Employees - City of Minneapolis

Eligible List Statement
The names of applicants who meet minimum qualification and who pass the screening process shall be placed on the eligible list for employment consideration. This list will be certified to the hiring manager who may use the list to fill a vacancy of the same job title. This eligible list will expire one month after it has been established.

Interview Selection
The hiring authority reserves the right to determine the maximum number of candidates to interview from the established eligible list. If the hiring authority decides to interview other than by exam score order, they may select additional people to interview based on a candidate's education or experience related to the field, work history, or skills uniquely related to the operational needs of the position.

* Knowledge of and strong experience working in technical business solutions, including solution engineering, analysis, design, and selection.
* Good knowledge of the Microsoft Office Suite (especially Visio and Excel)
* Understanding of basic database and table structures
* Considerable knowledge of policies, procedures, and standards for use in business analysis, business process engineering, and software configuration.
* Ability to empathize with business users
* Background in human centered design principles
* Strong skills in negotiation and mediation.
* Strong written and verbal communications skills.
* Ability to work with a diverse set of individuals across multiple departments
* Presentation and meeting facilitation skills.

As the largest and most vibrant city in the state, Minneapolis depends on purposeful, dedicated and innovative employees. Minneapolis has a large variety of careers for people of all experiences and backgrounds who come together for a singular purpose-serving the residents, businesses and visitors of Minneapolis.

The City of Minneapolis is proud to be an Equal Employment Opportunity employer.