Commuter Program Operations - Lead - 139355

• Please note the possible shift will be Monday-Friday, either 7:15 AM - 3:45 PM or 7:45 AM - 4:15 PM, depending on department needs.

Under direction, serve as the Commuter Program Operations - Lead for the Commuter Program Operations. Provide work direction to the Customer Service staff. Responsible for all administrative aspects of the Curbside Program including determination of procedures, selection of methods, and implementation of policy application. Gather and analyze account for daily permit transactions including: verification of sales and preparation of deposits, maintenance of computerized and manual records, logs, and files. Make recommendations to supervisor regarding faculty, staff and students' parking needs. As lead, explain parking procedures, policies, and availability to Parking Office Customer Representatives and student. Perform clerical duties such as filing, photocopying, and faxing as necessary. Coordinate student staff schedules, provide instruction, training and guidance to student staff in data entry techniques according to departmental policies and citation processing procedures.

• Ability to learn new technologies and apply their use to existing programs in order to improve and automate office procedures. Ability to follow through on established procedures and offer creative problem solving and/or resolution suggestions for existing systems and procedures.

• Demonstrated experience in record keeping with strict attention to detail. Ability to organize tasks, documents, and materials in a timely manner. Skill completing forms thoroughly and accurately. Skill at maintaining filing system for rapid, easy retrieval by self and others.

• Ability to complete written and electronic forms and logs accurately and thoroughly; keep legible, accurate and useful records and databases and produce necessary reports from collective data.

• Strong cash handling and applicable controls experience with ability to perform extremely accurate cash handling, establish and enforce audit policies/procedures and apply knowledge of generally accepted accounting practices.

• Demonstrated experience with basic mathematical calculations with the ability to research transactions to resolve discrepancies within scope of responsibilities.

• Demonstrated interpersonal skills with the ability to communicate effectively in person, by phone, and in writing with heavy customer contact and a diverse population. Ability to remain calm and demonstrate a pleasant demeanor when assisting customers in person and over telephone.

• Skill in organizing and prioritizing work to meet deadlines in an environment which emphasizes customer safety, service, and satisfaction as the highest priorities

• Demonstrated experience in working as a team, collaborating and working effectively with colleagues, supervisor, guests, and University personnel.

• Demonstrated ability to enter information into data terminal.

• Ability to change work direction or work projects sufficiently to accommodate the needs of the customers.

• Experience providing training, instruction, and guidance to student staff. Ability to function as a group leader/mentor. Ability to coordinate staff in a busy, multi-shift, customer service environment to include coordination of schedules, and work direction in daily operations.

• Strong problem resolution skills with the ability to evaluate, defuse and address sensitive situations and take effective corrective action. Ability to make impartial decisions and apply sound judgment.

• Strong computer skills with experience using spreadsheet, email, word processing and internet applications. Experience maintaining database information and ability to generate reports.

• Solid analytical skills; ability to prepare relevant and concise reports and make policy recommendations. Solid analytical skills with experience utilizing large database reporting methods.

• Ability to model and advocate UCSD Principles of Community.

• Job offer is contingent upon satisfactory clearance based on Background Check results.

• DMV and DOJ/FBI Clearance required prior to hire.

• Must be able to work outdoors occasionally in a variety of climates.

• Must be able to lift and carry up to 20lbs barricades and equipment.

• May be required to work different shifts, hours, or locations.

• Ability to stand or walk for long periods of time.

• Weekend shifts and overtime may be required.

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.

a. "Misconduct" means any violation of the policies governing employee conduct at the applicant's previous place of employment, including, but not limited to, violations of policies prohibiting sexual harassment, sexual assault, or other forms of harassment, or discrimination, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:

• UC Sexual Violence and Sexual Harassment Policy
• UC Anti-Discrimination Policy
• Abusive Conduct in the Workplace