Technical Writing Lead

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Hello! We're the Content Experience (CX) team for Industries, and we help our customers accelerate growth and boost productivity-from lead management to forecasting and closing revenue.

We're looking for an experienced technical writer to join our team. The CX team creates content for new technologies like generative AI and streamlined user experiences. If you're comfortable with both the "technical" and "writer" aspects of the job, this is for you!

The ideal candidate is passionate about crafting comprehensive, accurate, and approachable content for admins, end users, or developers. You'll help them understand and connect with sophisticated technical subjects. You enjoy digging into what your audience needs to succeed, collaborating closely with internal developers, and working with other writers to build phenomenal content.

Your Impact:

We work closely with other writers, product managers, engineers, and user experience designers in an Agile development environment. You'll produce in-app assistance, release notes, help documentation, and videos for administrators and developers. We're passionate about innovating and developing solution-oriented content strategies that deliver the right content, the right way, at the right time.

Responsibilities:

• Assess the need for, plan, and deliver a range of documentation for Salesforce admins and developers, including conceptual content, release notes, how-to/task-based content, and developer content.

• Collaborate with other writers on the team to help scope and create feature documentation.

• Learn and apply style, language, and structure standards for various deliverables.

• Identify opportunities to improve our documentation processes and tools to make the whole team more efficient.

Required Experience/Skills:

• 6-10+ years of technical writing experience.

• Ability to write clean, concise, and approachable content.

• Experience with AI tools for problem solving and content creation such as Cursor or Claude Code.

• Experience optimizing content for AI and understanding how structured data improves AI responses.

• Ability to work collaboratively in a fast-paced environment and manage multiple deliverables across different product areas.

• Demonstrated experience working collaboratively with cross-functional teams, including developers, product managers, and subject matter experts.

• Proven ability to conduct in-depth research, gather information from technical sources, and synthesize it into understandable content.

• Superb communication and interpersonal skills.

• Appetite for learning and experimenting with new tools, and ability to quickly incorporate them into daily workflows.

• Experience with source control software and managing complex documentation builds.

• Familiarity with XML/DITA and Markdown.

Desired Experience/Skills:

• Experience with CRM applications (Salesforce familiarity a plus).

• Experience with Salesforce-specific technologies (Apex, Lightning Web Components, etc.).

• Experience working within a global team.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.