Help Desk Support Specialist

Lutheran Social Services
22.00
vision insurance, paid time off, paid holidays, 403(b), retirement plan, mileage reimbursement
United States, Wisconsin, West Allis
5300 West Lincoln Avenue (Show on map)
Jun 09, 2026
Lutheran Social Services (LSS) is a private, non-profit, human service agency providing a variety of services throughout Wisconsin and Upper Michigan. Over the years, LSS has grown to become one of the largest human service agencies in the two state area serving more than 125,000 clients annually. We are looking for passionate, mission-driven individuals like you to help provide services including outpatient behavioral health management, international, domestic and special needs adoptions, older adult services, support services for children, youth and families, community corrections programs and support services for adults with disabilities and/or mental health concerns. Motivated by the compassion of Christ, we help people improve the quality of their lives. Does this describe your personal mission statement? Are you motivated to serve by sharing your talents? If you would like to help us achieve our mission, please apply for the following opportunity. Description IT Customer Support Specialist (Help Desk) Lutheran Social Services of Wisconsin & Upper Michigan (LSS) - West Allis, WI Lutheran Social Services of WI & Upper MI is seeking an IT Customer Support Specialist to join our Help Desk team. This is a great opportunity to gain hands-on IT experience while supporting a mission-driven organization. Position Summary The IT Customer Support Specialist provides Tier 1 and Tier 2 help desk support to internal customers across Wisconsin and Upper Michigan. This role is essential to "helping the helpers"-ensuring staff have the technology they need to focus on serving clients. This position is based in our West Allis corporate office. 100% onsite for the first 6 months (training and onboarding) After training, eligible for hybrid work (up to 2 days/week remote) Schedule: Monday-Friday, 8:00 AM-5:00 PM (no weekends or on-call) Key Responsibilities Triage and resolve IT support tickets through the call tracking system Respond to internal customers via phone, email, and voicemail Troubleshoot and resolve front-line IT issues, escalating as needed Support common issues including: Microsoft Office and productivity tools Password resets and account access VPN and connectivity issues Printer and peripheral troubleshooting Software, hardware, and access issues Install, upgrade, and maintain software remotely Monitor and update open tickets to ensure timely resolution Collaborate with senior IT staff and leadership on issue resolution Provide user-friendly explanations and basic training to non-technical staff Travel occasionally to support office locations Qualifications Required: Associate's degree in Information Technology or related field (or equivalent experience) 1+ year of IT support or help desk experience Strong troubleshooting, problem-solving, and analytical skills Excellent customer service and communication skills Strong organizational skills and attention to detail Valid driver's license and reliable transportation Preferred: Experience supporting Windows environments and peripherals Basic networking knowledge (Wi-Fi, VPN, connectivity) Experience with Active Directory and Exchange Ability to manage multiple issues simultaneously Benefits & Perks Public Service Loan Forgiveness (PSLF) eligibility Medical, Dental, and Vision Insurance Flexible Spending Accounts (Health & Dependent Care) Paid Time Off + 10 Paid Holidays Mileage reimbursement 403(b) retirement plan Employee Assistance Program Annual raises and recognition programs Additional Requirements Must reside in Wisconsin or Upper Michigan for payroll purposes Must be authorized to work in the U.S. (no visa sponsorship available) Ability to travel, including occasional overnight travel About LSS Lutheran Social Services of Wisconsin & Upper Michigan is a nonprofit dedicated to strengthening individuals, families, and communities. In this role, you'll directly support staff so they can focus on delivering critical services to those we serve. Equal Opportunity Employer (EOE) Qualifications Education Bachelor Degree of Comp \ Info Systems (preferred) High School Diploma/ GED (required) Licenses & Certifications Driver's License (required) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.