Service Coordinator - Adv Care at Home - Rapid Resp

Description

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:

The Service Coordinator (Administrative Coordinator) is an integral member of the Advanced Care at Home team, ensuring that operations run smoothly by providing administrative and logistical support to the multidisciplinary clinical team and to deliver high quality patient care while providing hospital level services in patients' homes. The ideal candidate must be self- motivated, mature, and responsible with excellent organizational, verbal and written communication skills. Strong computer skills are required. You must be able to work independently within a dynamic team environment. We are looking for creative individuals who are, first and foremost, patient centered and can thrive in a fast-paced, rapidly changing, high- profile environment.

Please note that this position is variable and may include weekend shifts.

Reports to: Network Manager Rapid Response with close collaboration with the Service Coordinator Lead and Nurse Manager of the Clinical Command Center.

Duties and Responsibilities:

Communicate and build collegial relationships with clinical staff, multidisciplinary colleagues, patients and clients

Collect and organize patient data

Key resource support for Rapid Response Network incorporating support of data analytics/reporting and service level agreements.

Maintain records and databases including record set-up and maintenance

Upload paperwork to patient record including insurance information

Coordinate and schedule home visits, equipment delivery, and lab tests with community partners and vendors from order to service fulfillment

Diligently follow-up on administrative tasks and communicate updates to the team in an efficient and reliable manner

Manage complex and multidisciplinary real-time scheduling needs of a diverse patient population

Maintain supplies and documentation, as needed, to support the unique Advanced Care at Home care delivery model

Collaborate with leadership to develop and implement new processes and systems, with potential to train and orient new staff

Perform other administrative support duties as required

Competencies:

Independent problem-solving skills

Excellent organizational skills with attention to detail

High level of service deliverability including multi-tasking, ability to prioritize work and meet deadlines and adapt to a dynamic environment

Strong written and verbal communication skills * Excellent customer service skills, including the ability to manage and triage complex telephone calls

Ability to demonstrate respect and professionalism for patients' rights and individual needs, including demonstrated ability to maintain HIPAA compliance and other confidentiality

Comfortable working with a diverse patient population and multidisciplinary team, including nursing, physicians, and ancillary service providers such as PT, OT, skilled nursing, etc. Computer literacy, including command of Microsoft word, PowerPoint and Excel with ability to learn new software as needed

Analytical skills and ability to resolve technical problems if needed

Ability to work independently and as a team player * Ability to maintain a positive attitude and uphold the Advanced Care at Home culture

Other information:
Education Requirements:
* High School diploma or GED
Licensure/Certification Requirements:
* No licensure or certification required.
Professional Experience Requirements:
* Three (3) years of clerical or administrative experience.
* If Bachelor's degree, one (1) year ofclerical or administrative experience.
* If Associate's degree, two (2)years of clerical or administrative experience.
Knowledge/Skills/and Abilities Requirements:

Legal Employer: NCHEALTH

Entity: Support Operations

Organization Unit: Adv Care at Home - Rapid Resp

Work Type: Per Diem

Standard Hours Per Week: 4.00

Salary Range:$20.74 - $29.52 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Hybrid

Work Schedule: Variable

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: No

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.