Certified Pharmacy Technician: Children's National Hospital On-Site (Washington, D.C.)

Position Summary:

We're looking for a certified pharmacy technician who's ready to bring their skills andexperience into the specialty pharmacy space. As our Pharmacy Patient Liaison I, you'llplay a pivotal role as the bridge between patients and pharmacists, taking a hands-onapproach to ensure exceptional care.

In this role, your pharmacy background will allow you to support patients with complextherapies while also enabling our clinical teams to deliver outstanding results. You'llcombine customer service excellence with a deep understanding of pharmacy operations,helping reshape the patient experience while contributing directly to the growth andsuccess of our specialty pharmacy-and to the health system's overall performance.

Working with specialty patients and their medications requires the same dedication andprecision as managing high-value accounts: it's about cultivating trust, deliveringconsistent support, and driving meaningful outcomes. This isn't just a job-it's anopportunity to make a measurable impact on patient lives and business excellence at thesame time.

ESSENTIAL RESPONSIBILITIES/DUTIES:
Patient Relationship Development and Client Sales - You will focus on sales/customer
service with the goal of expanding your patient account base by enrolling and retainingspecialty pharmacy services offered through Clearway Health.

Sales and Enrollment
* You accomplish set goals for enrolling patients into the Clearway Health SpecialtyPharmacy program. Your success is measured consistently and evaluated through various sales and reporting platforms, focusing on customer relationships and therevenue performance of each individual specialty service line.
* You are responsible for performing enrollment functions, including following up onprovided leads for new business and generating leads through your providerrelationships or direct customer service engagements.

Patient Retention
* You build relationships with patients by offering them friendly, courteous, and
efficient service, all while encouraging them to use Clearway Health to access itstop-notch patient care services.
* You work closely with patients, delivering a full continuum of medication adherencesupport through various tools and applications.
* You provide outbound therapy/medication adherence check-ups by processingrefills to eliminate any gaps.

Personnel Responsibilities - You are responsible for building and maintaining relationshipswith providers, care teams, and ancillary support to ensure the continuity of sales andenrollment functions.

Internal Relationships
* You develop and nurture trusting relationships to deliver the highest level of care forcomplex patients.
* You maintain and support pharmacy interdepartmental relationships and
management, ensuring a smooth transition of patient care from clinic to pharmacy.

External Relationships
* You take the lead in creating and developing strategic partnerships with varioushealthcare professionals, providing them with the necessary information andsupport to ensure successful patient care transitions.

Operational Responsibilities - You are technically savvy, a natural problem-solver, and aneffective communicator at all levels, both internally and externally.

* You skillfully navigate the patient Electronic Medical Record (EMR) to answer
questions and provide documentation as needed for specialty pharmacy prior
authorizations.
* You maintain effective communication with various healthcare professionals, suchas doctors, nurses, clinical pharmacists, and practice managers, both in person, overthe phone, and through written transmissions via EMR. Your interactions are
consistently timely and professional, supporting new and ongoing initiatives.
* You excel at resolving high-level patient care issues, knowing when to involve
managers or clinicians when needed. Your resourcefulness shines through whenfacing challenges, offering practical solutions to complex problems.
* Your capacity to work independently is evident as you manage your workload andconsistently meet established goals in a fast-paced environment.
* You play a vital role in training and supporting new hires, helping them understandand meet the expectations for day-to-day operations in their specific roles.

EDUCATION:
* High School diploma or G.E.D. required; higher level education preferred

CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED:
* Active and unrestricted Pharmacy Technician license with the Board of Pharmacy inthe respective state of application is required.
* Active and unrestricted National Certification verified by PTCB or ExCPT.

EXPERIENCE:
* 2+ years of direct pharmacy experience required.

KNOWLEDGE AND SKILLS:
* Excellent verbal and written English communication skills required; as well as ability
to communicate professionally over the phone.
* Excellent interpersonal skills to provide superb, personalized customer service toinstill confidence and advocate for patients; ability to explain required information tocustomers in a comprehensible manner.
* Organized, strong attention to detail, ability to self-direct through multitasking andprioritizing, dependable, empathetic, focused on quality service, goal oriented.
* Cultural sensitivity, understanding, and comfort with a wide range of social, racial,and ethnic populations.
* Must practice discretion and confidentiality as position deals with extremely sensitiveand confidential data.
* Ability to understand, explain, and actively promote the clients' objectives throughdirect coordination and commitment to the program's goals.
* Flexibility to adapt to changes in the departmental needs (i.e., assisting other teammembers, adjusting assignments, etc.).
* High proficiency in Microsoft Office, particularly Excel, Word, and Outlook. Ability toquickly learn other relevant applications that support management of patient careand assigned responsibilities; and ability to extract necessary information

Special Working Conditions (On-call, Travel, Shift, Coverage):

Clearway Health Specialty Pharmacies, serving patients in hospitals, health systems, and communities, may require employees at client sites to work on company-recognized holidays.

The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required. External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.

This information is being provided to promote pay transparency and equal employment opportunities at Clearway Health. The current annual compensation range for this position is $61,600 - $73,000. The actual rate within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors.