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Complex Care Coordinator, Patient Navigator

Mass General Brigham Community Physicians
United States, Massachusetts, Boston
45 Francis Street (Show on map)
Mar 26, 2026
The Complex Care Coordinator Patient Navigator is responsible for working closely with patients, families, and healthcare providers to ensure a seamless and patient-centered care experience by assisting with navigating the complexities of the healthcare system, coordinating resources, and providing support to improve patient outcomes - This position is onsite 3-4x weekly and a majority of the duties include telephone contact with patients, some weeks are very limited in person contact. - The Complex Care Coordinator Patient Navigator provides non clinical support to the clinical team- getting transportation arranged, durable medical equipment, etc. Essential Functions -Advocate for patients and their families, ensuring their needs and preferences are considered in the care planning process. -Serve as a liaison between patients, healthcare providers, and other relevant stakeholders. -Collaborate with the interdisciplinary healthcare team to coordinate patient care services, appointments, and follow-up plans. -Assist patients in understanding and adhering to their care plans. -Identify and connect patients with appropriate healthcare and community resources, such as support groups, financial assistance programs, and transportation services. -Educate patients and their families about their medical conditions, treatment options, and self-care strategies. -Ensure that patients are informed and empowered to actively participate in their healthcare decisions. -Maintain accurate and detailed documentation of patient interactions, care plans, and resource referrals. Bachelor's Degree Clinical Social Work required or Bachelor's Degree Healthcare Management required or Bachelor's Degree Related Field of Study required Can this role review and consider experience in lieu of a degree? Yes Social work, case management or related field preferably in a clinical setting 1-2 years preferred Knowledge, Skills and Abilities - Strong knowledge of healthcare resources, community services, and patient advocacy. - Excellent communication and interpersonal skills. - Ability to collaborate effectively with healthcare professionals across multiple disciplines and experiences. - Strong organizational and time management skills. - Familiarity with electronic health records and case management software. Working Model Requirements Brigham and Women's Phyllis Jen Center for Primary Care 4x weekly South Region support, assigned to 1-2 sites within region (Boston) M-F Eastern Business Hours required Remote workdays require stable, secure, quiet, compliant workstation Mass General Brigham Community Physicians, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.