Assistant Property Manager, Residential

The Assistant Property Manager (APM) plays a critical role in supporting the overall success of the property by focusing on resident relations, delinquency management, and team supervision. This position is responsible for fostering positive resident experiences, ensuring timely rent collections, and maintaining accurate financial records. The APM directly supervises the Resident Services Coordinator, who manages resident-facing customer service, and the Vendor Coordinator, who oversees daily vendor traffic and service coordination.

In the absence of the Property Manager, the APM assumes full responsibility for property operations and ensures that all objectives are met in alignment with company standards.

Resident Relations & Delinquency Management

Serve as the primary point of contact for resident concerns, ensuring prompt and professional resolution.
• Monitor and manage delinquency daily, including delivery of notices (e.g., 3-Day, Notice to Cure, Eviction).
• Collaborate with the RAC team to ensure accurate posting of rent, fees, and deposits.
• Maintain up-to-date records of rent collections, payment plans, and resident communications.
• Conduct unit walks and occupancy checks for delinquent accounts.
• Review and validate Conservice utility reports and lease charge reports prior to posting.
• Perform accounting month-end procedures related to resident ledgers and GPR reports.

Team Supervision

• Supervise and support the Resident Services Coordinator, ensuring consistent, high-quality resident service and communication.
• Oversee the Vendor Coordinator, ensuring efficient scheduling, vendor compliance, and timely invoice processing.
• Foster a collaborative and accountable team environment aligned with company mission, vision, and values.

Administrative & Operational Support

• Ensure compliance with all company policies, Fair Housing, ADA, Fair Credit Reporting Act, and other applicable laws.
• Assist in maintaining accurate records for move-ins/outs, application status, traffic activity, and leasing metrics.
• Support leasing efforts as needed, including showing units and closing prospects.
• Maintain awareness of market trends and contribute ideas to improve resident satisfaction and property performance.
• Process purchase orders and invoices in coordination with maintenance and office teams.
• Monitor budget variance reports and assist with reclasses and accruals as needed.
• Review vendor statements and ensure timely payment and compliance with Net Vendor requirements.

Additional Responsibilities

• Provide coverage as needed. In the absence of the Property Manager, the APM assumes full responsibility for property operations and ensures that all objectives are met in alignment with company standards.

• Perform duties of a Leasing Consultant when property size requires.
• Execute any additional tasks assigned by the Property Manager or Regional Manager.

• Bachelor's degree preferred.
• Prior leasing and/or property management experience preferred.
• Excellent written and verbal communication skills providing for effective communication with residents, employees, peers, vendors, owners, etc. and to assist in efficient operations.
• Excellent attendance is a requirement of the position.
• Excellent customer service.
• Positive attitude and highest level of professionalism.
• Work a varied schedule including weekends and holidays as required.
• Proficiency in Microsoft Office Suite including Word, Excel & Outlook.
• Experience using YARDI preferred.
• Ability to walk, stand; utilize stairs, bend on a daily basis, conduct property tours in various weather conditions, carrying of moderate items such as papers, boxes, event items, collateral, books, small parts. Job may be sedentary at times.

The RMR Group offers an extensive total rewards package to ensure that your benefits align with your needs. Employees who work at least 21 hours per week are eligible to participate in The RMR Group's benefits plans, including:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life & Disability Insurance
• Health Savings Account (HSA) & Flexible Spending Plans (FSA)
• 401(k) Plan with Employer Match
• Holidays, Vacation & Sick Time
• Parental Leave
• Tuition Assistance
• Matching Gift Program
• Wide Array of Voluntary, Employee-Paid Benefits to choose from including Critical Illness & Accident Insurance, Identity Theft Protection & Pet Insurance

The RMR Group (Nasdaq: RMR) is a leading U.S. alternative asset management company, unique for its focus on commercial real estate (CRE) and related businesses. RMR's vertical integration is strengthened by nearly 900 real estate professionals in more than 30 offices nationwide who manage approximately $40 billion in assets under management and leverage more than 35 years of institutional experience in buying, selling, financing and operating CRE. RMR benefits from a scalable platform, a deep and experienced management team and a diversity of real estate strategies across its clients. RMR has been recognized by The Boston Globe as a "Top Place to Work", by the Environmental Protection Agency (EPA) as an "ENERGY STAR Partner of the Year" and ranked by the Building Owners and Managers Association (BOMA) as having one of the highest number of BOMA 360 designated properties in its portfolio. RMR is headquartered in Newton, MA and was founded in 1986.

RMR's mission is to create long term value for our clients by managing their investments and assets "like we own it" - an approach that consistently and repeatedly generates opportunities for all our employees, investors and stakeholders. We are guided by six core values:

• Integrity at Our Core.
• Perform Passionately and Effectively.
• Inspired Thinking.
• Like We Own It.
• Power of We.
• Mutual Respect.

Visit our website to learn more about what makes The RMR Group a rewarding place to build a career.

Follow RMR on LinkedIn and Instagram @thermrgroup.

The RMR Group is an equal opportunity employer. Qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here.