Assistant Supervisor Operations

JOB SUMMARY
The mission and purpose of this position is to ensure the compassionate delivery of high-quality care and service in a professional and cost-effective manner through the supervision of field personnel. Provides direct patient care in accordance with company protocols and/or online medical direction. Assists with the coverage of open shifts as needed in the assigned area.

ESSENTIAL FUNCTIONS/DUTIES
The Associate Supervisor role is primarily to act as back-up field Supervisor. The primary responsibility of the Associate Supervisor is to direct and support field personnel to ensure cost effective, professional delivery of service and care to customers/patients. The critical strategic challenges to this position include the following:

KEY RESPONSIBILITIES

• Ensure continuous quality improvement through clinical management and protocol compliance

• Investigate accidents and major incidents to gather information, resolve issues, and communicate findings

• Coordinate operations during times of disaster

• Gather information from customers regarding issues and problems, document complaints, and work with others for resolution to ensure customer satisfaction

• Provide appropriate resources to debrief care-giving personnel (CCTs, Paramedics and EMTs) after particularly critical incidents (Critical Incident Stress Debriefing)

• Schedule crews to staff units, including re-scheduling for employees on sick leave, and ensure crews are on the street at the beginning of their shifts

• Function as a crew Paramedic or EMT as required

• Manage the storage, distribution and collection of narcotics

• Provide support and assistance to the field personnel to help them achieve maximum performance

• Provide daily direction and clarity of expectations to field personnel

• Collect information, conduct meetings and resolve issues with regard to employee problems, issues and concerns

• Coach employees to perform at their highest levels and provide performance feedback,Assistemployees in career planning, Provide support to crews by acquiring needed resources

• Participate in the resolution of union or non-union grievances and administer the disciplinary process

• Communicate division and AMR information to field employees clearly, gather information from the field regarding company issues, and report and help resolve field-management issues

• Partner with human resources to ensure the availability of employee counseling as necessary

• Identify needs and support continuous improvement in employee development through training.

• Participate in orientation of new employees and recruiting/PR events

• Administer company policies and procedures, as well as employment law in a consistent manner

• Interact with fire, police, hospital, physician group, nursing homes and other service providers regarding the integration and delivery of services and to manage the AMR image with facilities

• Participate in community service to enhance the image of the company

• Identify customer processes that lead to enhancements of service

• Supervise the daily operations of the field

• Collect paperwork and generate reports for management

• Assist crews in stocking trucks/units

• Ensure unit readiness by managing the fleet and materials

• Screen trip tickets

• Reinforce importance of complete, accurate, and timely completion of run reports

• Perform other duties as assigned

QUALIFICATIONS

Experience:

• 2 yearEMS Field Experience

• Field Training officer experience or Instructor experience, preferred

• No disciplinary action with in the past 6 months.

Education

• High School Diploma or equivalent (GED)

Skills:

• Ability to employ discretion and confidentiality

Credentials/Licenses:

• Current Paramedics or EMT certification/all other required certifications

• Driving policy in compliance with AMR policy regarding insurability

Why Choose GMR? Global Medical Response(GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Hereyou'llembark on meaningful work that will make an impact on you and the customers we serve.View the stories on how our employees provide care to the world atwww.AtaMomentsNotice.com.

GMR's Core Behaviors-keep care at the center, raise your hand,seekto understand, find a way together and be accountable-uniteour teamsand set us apart in emergency medical services.