Digital Data Analyst Intern

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We're always looking for bright individuals to join our growing organization. As a part of the First Financial Family, we will invest in your development and provide a dynamic work environment where you're challenged, valued and empowered every day. We strive to be the best destination for the industry's top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done.

Job Description:

Office Location:

Abilene, Texas, United States

SCOPE/CONTACTS:

The purpose of this role is to support the Digital team in using data to improve digital banking performance, customer journeys, self-service effectiveness, and strategic decision-making across mobile banking, online banking, and digital account opening.

The Digital Data Analyst Intern supports the Digital team by helping to turn customer behavior, digital activity, journey performance, and operational data into actionable insight. This role assists in analyzing mobile banking, online banking, digital account opening, and digital servicing trends to identify opportunities to improve customer experience, digital adoption, self-service effectiveness, and product performance.

This internship is designed to give hands-on exposure to how a bank uses data to improve digital channels. The intern will work closely with the Digital Data Analyst, Digital Solutions Lead, Digital Platform Lead, and other members of the Digital team to support reporting, journey analysis, issue trend identification, release impact measurement, and performance monitoring across the bank's consumer digital ecosystem.

ESSENTIAL FUNCTIONS:

• Assist in gathering, organizing, and analyzing data related to mobile banking, online banking, digital account opening, and digital servicing activity.
• Help build and maintain reports, dashboards, scorecards, and summaries related to digital usage, feature adoption, customer behavior, and journey performance.
• Support analysis of digital customer journeys to identify drop-off points, friction areas, and opportunities for improvement.
• Assist in tracking key digital metrics such as logins, active users, feature usage, abandonment, self-service completion, and engagement by segment.
• Help analyze recurring issues, support trends, and case themes to identify operational pain points or repeat customer-impacting problems.
• Support post-release reporting and analysis to help evaluate the impact of new features, enhancements, fixes, or process changes.
• Assist in identifying adoption and engagement opportunities across features such as transfers, bill pay, mobile deposit, alerts, card controls, and digital account opening.
• Help prepare charts, summaries, presentations, and insights for digital leadership and team discussions.
• Support data validation and help maintain consistency in metric definitions, reporting logic, and dashboard accuracy.
• Assist in documenting analytical findings, reporting processes, and recurring digital trends for future use by the team.
• Participate in ad hoc analysis and special projects related to customer behavior, journey performance, and digital strategy.

MINIMUM QUALIFICATIONS:

• Currently pursuing a degree in Business Analytics, Data Analytics, Information Systems, Finance, Economics, Mathematics, Statistics, Computer Science, or a related field
• Strong analytical and problem-solving skills
• Strong attention to detail and ability to work with structured data
• Comfortable working with spreadsheets and data sets
• Strong written and verbal communication skills
• Strong organizational skills and willingness to learn
• Interest in digital banking, financial services, customer experience, or digital product analytics

The above statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)