Workstation Services Technician (Minneapolis, MN) (#4055)

We are seeking a Workstation Services Technician to join our Information Services department. In this role, you will be responsible for daily service level support of employee end user computer systems. You will also be an escalation point for the IS help desk for technical troubleshooting. Are you a good communicator with strong customer service and technical skills? Do you enjoy solving problems and working with people? If you're passionate about providing excellent technical support in a dynamic, professional environment, then we would appreciate hearing from you.

In this role, you will:

- Support, configure, install, and troubleshoot employee computer systems, peripherals, printers, mobile devices as well as desktop OS, virtual desktop environments, management systems, and MDM platforms ensuring all work is documented in the Help Desk tracking system.
- Deliver exceptional customer service and communicate effectively with employees across diverse roles in a fastpaced environment.
- Adapt standard operating system and software configurations to align with evolving hardware requirements; research and evaluate new hardware components, drivers, firmware; and run automated installation processes to support deployment efficiency.
- Conduct routine maintenance and repairs on hardware and operating systems to improve process efficiency while ensuring compliance with overall information systems goals and procedures.
- Manage and maintain physical inventory in an organized, efficient, and costeffective manner while ensuring a clean and orderly workspace. Record all equipment relocations and reassignments in the hardware inventory system to ensure accurate asset tracking.
- Handle the movement, packaging, and shipping of computers, printers, and related peripherals to users at local sites, regional offices, remote locations, and client facilities.
- Dispose of computers, printers, and peripherals in a timely, efficient, and cost-effective manner, consistent with department practice and firm policy.
- Perform entrylevel LAN administration and troubleshooting, including installing patch cables, diagnosing network configuration issues and replacing physical components such as cables and network devices.
- Collaborate with peers and management to develop recommendations for streamlining procedures, standardizing hardware and software configurations, enhancing training and user communication to reduce both the volume and complexity of support incidents.
- Uphold department standards for attendance, coverage, customer service, and the quality and efficiency of issue resolution.
- May be requested to perform other related duties not listed above.

What we're looking for:

- Two-year technical school certification or equivalent.
- At least 2-3 years of experience supporting Windows operating system platforms and endpoints, Active Directory, Entra ID, Intune, Broadcom Ghost Solution Suite, Dell Wyse Management Suite, remote assistance, and remote access (Citrix, RSA, VPN).
- Experience with Microsoft Defender for Endpoint, Windows Defender Firewall, and BitLocker disk encryption.
- Highly committed to delivering exceptional customer service.
- Strong written and oral communications skills.
- Strong problem-solving skills and ability to manage and prioritize tasks.
- Ability to work effectively with all levels of personnel.
- Willing and able to work nights and weekends as needed.
- Willing and able to travel as needed to fulfill departmental support requirements.
- Physical strength and agility to permit full performance of the position duties, including frequent bending, walking, and lifting up to 75 pounds.
- Ability to work in a high stress environment.

Preferred:

- Microsoft 365 Certified: Endpoint Administrator Associate and/or A+ certification.
- Experience with Apple MacBook/macOS.
- Previous experience working in a law firm and supporting legal applications, policies and technologies

About Dorsey:

Dorsey & Whitney is a global law firm with over 650 lawyers across 22 offices in the United States, Canada, Europe and Asia. We provide strategic legal counsel to companies worldwide across a diverse range of industries, including banking & financial institutions; development & infrastructure; energy & natural resources; food, beverage & agribusiness; healthcare & life sciences; and technology.

Dorsey offers opportunities for advancement within a collaborative and dynamic environment, with competitive pay and excellent benefits. Our benefits are available to business professionals working 17+ hours/week along with their dependents, including spouses and domestic partners regardless of gender. Dorsey's benefit package includes: comprehensive medical insurance with coverage for infertility, gender-affirming care, behavioral health, and access to virtual providers; dental insurance; vision insurance; 401(k) retirement savings plan with Firm contribution; basic and optional life insurance; short and long-term disability; paid time off; up to 8 weeks of paid parental leave with up to an additional 6-8 weeks of paid short-term disability for business professionals who give birth; paid holidays; paid volunteer day; discretionary bonuses (if bonus eligible); adoption assistance; healthcare, dependent care, and transportation pre-tax reimbursement accounts; back-up child and elder care program; education and college advising program; virtual tutoring; wellbeing programs and activities; mass transit program (certain offices); travel assistance program; 24/7 employee assistance program with access to five confidential visits with a licensed counselor at no cost. (Some benefits are subject to eligibility criteria.)

One of our greatest strengths is a friendly, cooperative culture that values and appreciates each individual. Dorsey has received external recognition for our welcoming workplace, including:

- Mansfield Certification Plus (Diversity Lab)
- Best Law Firms for Women (National Association of Female Executives and Flex-Time Lawyers)
- 100% rating on the Corporate Equality Index (Human Rights Campaign)
- Gold Standard Certification (Women in Law Empowerment Forum)
- Top 100 Adoption-Friendly Workplace (Dave Thomas Foundation for Adoption)

Reasonable Accommodations:

Dorsey is committed to providing disability and religious-based reasonable accommodations, as well as menopause, pregnancy or lactation-related reasonable accommodations. If you require a reasonable accommodation during the application and hiring process, or if you have questions about a workplace reasonable accommodation, please contact us at 612-492-5178.

How to Apply:

Dorsey & Whitney LLP accepts online applications. Please go to the "Careers" section of the Dorsey website at www.dorsey.com/staffjobs and complete Dorsey's online application form. We are unable to accept application materials by mail or email.

Dorsey & Whitney LLP is an EEO/AAP/Disabled Vets Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, ancestry, sex, national origin, sexual orientation, gender identity, affectional preference, disability, age, marital status, familial status, status with regard to public assistance, military or veteran status, or any other legally-protected status.

Dorsey & Whitney LLP participates in E-Verify.

The pay range for this position in Minnesota only is $31.22 to $40.40 per hour.

This range represents Dorsey's good faith estimate of likely compensation at the time of posting. Actual pay will be dependent upon a number of factors, including the candidate's experience, qualifications, skills and location and may fall outside of the range indicated.

Dorsey estimates it will accept applications through April 8, 2026.

Please note that Dorsey is not currently accepting search firm submissions in connection with this opening.

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Office Location:
Minneapolis, MN