Operations Manager - Colorado Springs

General Purpose

The Operations Manager is responsible for the operational management and leadership of one or more retail location(s) in the assigned region. This position is accountable for the productivity, quality, and high customer service standards within the respective assigned location(s).

Essential Duties/Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Responsible for location and staff adherence to Alpine Bank customer service initiatives.
• Ensures location audits and compliance with all internal and external regulations meet satisfactory requirements.
• Assists with collaboration with heads of other units to develop best practices for successful banking operations.
• Practices exceptional service with customers and handles complex and/or escalated customer concerns.
• Sets goals for location and operational staff that are in alignment with regional and bank-wide goals.
• Makes recommendations for process improvement as they see fit.
• Carries out the Bank's vision, mission, and values and serves as a role model to Branch employees.
• Collaborates volunteer opportunities for branch staff members.
• Establishes long-term relationships with the bank's staff, clients and business partners.
• Assists Regional Operations Officer when needed.
• Reviews, verifies, and makes decisions on Trusts, Power of Attorney, and other complex scenarios that arise.
• Regular and reliable on-site attendance is required as an essential function of this position.
• Performs other duties as assigned.

Supervisory Duties

• Supervises Retail Operational staff including, but not limited to, Customer Service and Personal Banking Representatives, and Operations Specialist.
• Monitors staffing and scheduling; make staffing adjustments and recommendations as necessary.
• Resolves customer and employee complaints.
• Oversees training in the department business line to ensure quality and accuracy.
• Coordinates and oversees all aspects of talent management, including hiring, performance reviews, recognition, disciplinary actions, and terminations.
• Works with staff on individual professional development.
• Has the ability to give overrides and audit drawers.
• Per location request-dormant A or B status may be given if needed.

Employees are held accountable for all duties of this job.

Job Qualifications

Knowledge, Skills, and Ability:

• Desire to expand knowledge and understanding of banking industry.
• Ability to interact with and analyze the needs of banking customers.
• Expert proficiency in day-to-day location functions and duties.
• Ability to work in a fast-paced environment with a desire for professional growth.
• Demonstrates a positive attitude and adaptability.
• Outstanding oral and written communication skills.
• Self-motivated individual with an ability to grow and manage a highly effective team.
• Proficient in interpersonal skills.
• Demonstrated ability to work as a team player.
• Gives and receives mentoring in a mature and open manner.
• Highly skilled in networking and relationship building skills.
• Proficiency in interviewing and selections of applicants.
• Working knowledge of automated financial systems, with the ability to learn and adapt to new technologies quickly.
• Ability to travel to meet with clients or visit other Alpine Bank locations.
• Ability and willingness to relocate if necessary.
• Current possession, or ability to obtain, a Notary Public is a plus.

Education or Formal Training:

• Bachelor's Degree in Finance or Business is required.
• Possession of, or ability to obtain, a valid State of Colorado Driver's License is required.

The successful candidate will need to obtain the following training within 12 months of hire.

• Alpine Bank Supervisory Training.
• Alpine Bank HR Toolkit.
• Alpine Bank Commercial Banking Workshop.

Experience:

• Minimum of five (5) years of experience working in a financial institution.
• A minimum of two (2) years experience in a supervisory role.
• An equivalent combination of education and experience may be substituted on a year-to-year basis.

Working Conditions

Working Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, filing cabinets, and multifunction printers. There are prolonged periods of standing and/or sitting in a generally fast-paced environment. Some evening and weekend hours will be included. Occasional travel may be required.

Physical Activities:

These are representative of those which must be met to successfully perform the essential functions of this job.

Physical demands of standing for long periods of time, good eyesight and hand/finger dexterity, and ability to remain calm and professional with upset customers. May spend significant time doing computer work, with repetitive motion likely. While performing the duties of this job, the employee is regularly required to talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. Employee may have to lift up to 50 pounds.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

Starting Rate of Pay is from $66,470.00 to $91,470.00 per year. Actual pay and Officer level will be commensurate with experience.

For an overview of our employee benefits please visit: Alpine Bank Careers Page

Position anticipated to close April 8, 2026, or until filled.