Director Care Coordination Services

• Requires employees to adhere to policies related to safety and boundaries with service recipients.
• Attends safety and abuse risk management training as assigned.
• Provides employees with on-going supervision and education related to safety and abuse risk.
• Responds quickly and confidentially to reports of suspicious or inappropriate behavior.
• Follows mandated abuse reporting requirements.

• Provides and reviews necessary communication and documentation for families, agencies, courts, and interested parties to discuss family progress in meeting service plan goals.
• Coordinates, guides, approves, and monitors family assessment and service plans; provides for regular review and updating of service plans.
• Supervises, administers, monitors, and evaluates established intervention procedures for the program and develops new approaches for intervention as needed.
• Provides direction for all case closure decisions.
• Ensures appropriate level of direct contact with families per program requirements, and remains available to staff and families 24/7, for crisis intervention as needed.

• Promotes a culture of professionalism through role modeling professional boundaries, and respect.
• Screens and hires direct program staff, and assumes responsibility for training staff. Provides and documents regular supervision and accompanies staff in field as needed.
• Administers financial planning, allocation, and disbursement of program budgets.
• Coordinates referral process and ensures program capacity is maintained at appropriate levels; works with referral sources and consumer groups to ensure appropriate referrals are made to the program.
• Solicits feedback from consumers of the program activities including agency personnel and family members; develops and installs effective data collection systems, provides appropriate data, supervises data gathering by others and analyzes data from a variety of sources.
• Establishes systems to predict and prevent potential problems and develops intervention strategies.

• Implements and ensures compliance with all contractual, regulatory, program, and accrediting body standards.
• Manages program occupancy, staff turnover, and other program variables that have a financial impact. Manages and monitors staff changes that may affect job status or program compliance.
• Reviews individual staff data to ensure that program guidelines are being followed, and used the data to improve efficiencies and outcomes.
• Monitors program budget to maintain revenues and expenses within budgetary guidelines.
• Provides necessary documents and maintains certifications and licensures as required.
• Builds and maintains relationships with children and families throughout services; builds and maintains relationships with community funding entities, governmental agencies, service providers, and program consumers.

• Ability to lead a team of associates and to supervise family intervention services, be knowledgeable of, and comply with, statutes and policies which affect target population.
• Knowledge of regulatory requirements pertaining to youth care and the ability to learn, apply, and explain complex regulations and policies governing child welfare processes and services.
• Knowledgeable of community resources and service providers available in the geographical area.
• Knowledge of strategic planning, resource allocation, leadership technique, and coordination of people and resources in a non-profit organization.
• Ability to communicate with individuals at all levels in the organization and with external business contacts in an articulate, professional manner while maintaining necessary degree of confidentiality.
• Computer skills in Microsoft Office.
• Knowledge of the Boys Town Model.

• Master's degree in Human Services or a related field required.
• Minimum 3 years of experience working with children and families including management and supervisory experience required.
• Possess a valid driver's license with a good driving record and pass an annual Motor Vehicle Registration (MVR) check required.
• Ability to provide own transportation (mileage reimbursed) to complete travel requirements of the job required.
• Meet auto insurance requirements established by Boys Town policy and/or State and Local laws required.
• On-call (continuously or rotationally) to provide support required.
• Florida: Certified Behavioral Health Case Manager Supervisor (CBHCMS) or have the ability to obtain certification within 6 months of hire required.
• Louisiana: CPR certification obtained during pre-service training per contract requirements required.

• Experience working with children and families in community-based programs or Boys Town Programs preferred.

• Other Duties: This job description incorporates the essential functions and duties required for this position. However, other duties may be required and assigned at times and as determined by a supervisor in order to meet the needs of the organization.

• Serves as a role model in carrying out activities and behaviors that reflect the values and principles of the Boys Town mission.

• Reasonably expected to have and maintain sufficient strength, agility, and endurance to perform during stressful (physical, mental and emotional) situations encountered on the job without compromising their health and well-being or that of their fellow employees, youth, or families.
• Duties are performed in a variety of environments ranging from highly stressful and potentially aggressive to casual and leisurely, in both indoor and outdoor settings. While performing the duties of this job, the employee is subject to outside weather conditions and maybe required to visit homes with substandard living conditions and domestic pets.

Care and respect for others is more than a commitment at Boys Town - it is the foundation of who we are and what we do.

At Boys Town, we cultivate a culture of belonging for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation, and delivers better business results.

About Boys Town:

Boys Town has been changing the way America cares for children and families since 1917. With over a century of service, our employees have helped us grow from a small boardinghouse in downtown Omaha, Nebraska, into one of the largest national child and family care organizations in the country. With the addition of Boys Town National Research Hospital in 1977, our services branched out into the health care and research fields, offering even more career opportunities to those looking to make a real difference.

Our employees are our #1 supporters when it comes to achieving Boys Town's mission, which is why we are proud of their commitment to making the world a better place for children, families, patients, and communities. A unique feature for employees and their dependents enrolled in medical benefits are reduced to no cost visits for services performed by a Boys Town provider at a Boys Town location. Additional costs savings for the employee and their dependents are found in our pharmacy benefits with low to zero-dollar co-pays on certain maintenance drugs. Boys Town takes your mental health seriously with no cost mental health visits to an in-network provider. We help our employees prepare for retirement with a generous match on their 401K or 401K Roth account. Additional benefits include tuition reimbursement, parenting resources from our experts and professional development opportunities within the organization, just to name a few. Working at Boys Town is more than just a job, it is a way of life.

This advertisement describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Boys Town is an equal employment opportunity employer and participates in the E-Verify program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability, or veteran status. To request a disability-related accommodation in the application process, contact us at 1-877-639-6003.