Business Systems Analyst (On-Site)

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.

Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day.

To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

This position supports senior and department management, and is responsible for integrating system enhancements, custom requests and process changes to improve operational efficiency.

Essential Duties:

• Work closely with department managers and supervisors to integrate system enhancements, custom requests and process changes to improve operational efficiency
• Assist with resolving system issues efficiently, including end user related issues
• Assist with the development, testing, and implementation of new products and system updates/changes
• Assist with the review, training, and implementation of applicable manual updates
• Assist with all department change requests
• Coordinate with management to communicate system enhancements, etc., to applicable employees
• Update and maintain user access to systems including Encompass and Finastra
• Work closely with the Data Analytics team to develop Power BI reporting and assist with data validation
• Provide data analysis to support process changes
• Work with Audit and Compliance Departments to maintain adherence to regulatory requirements
• Other duties as assigned or directed

Education/Training:

• B.A. or B.S degree required and/or equivalent experience in related field
• Business Field of study strongly preferred

Skills:

• Proficient reading, writing, grammar; excellent analytical and mathematics skills
• Above average interpersonal and communication skills
• Ability to create, implement and maintain workflows based on current project
• Excellent computer skills and data base retrieval knowledge; MS Office required; ICE MT Encompass and Power BI preferred
• Ability to demonstrate analyzation of data from reports/workbooks
• Highly organized; results driven with competency to be proficient, effective and efficient

Experience:

• Minimum of four years' experience in software management, accounting, finance or banking strongly preferred.
• All applicants must be 18 years of age or older

Compensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on!

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.

The Company is an Affirmative Action, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law.

The Company will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department.