IT Technician

Pay Rate: $26/hr.

Are you a IT Technicia looking to join one of the top companies in the Aerospace and Defense industry?

Are you looking to further your career and grow?

Do you have experience with Windows Software troubleshooting, imaging computers, and customer support?

If you answered yes to those three questions, then apply today!

Acara Solutions seeks highly qualified candidates to work onsite with our client in Bothell, WA. Interested?

Here's what you'd do:

• Our IT Technician will perform a variety of duties in support of end users for IT hardware or software.
• Provide front line, customer facing IT Deskside Support in a fast-paced setting.
• Troubleshoot Windows11 operating system issues and perform hardware repairs on HP laptops (hard drive, RAM, etc.).
• Utilize ServiceCentral for ticket creation, tracking, and detailed resolution.
• Manage loaner laptop pool, ensuring timely returns and accurate inventory.
• Troubleshoot Windows11 operating system issues and perform hardware repairs on HP laptops

Here's what you'll get:

Hours: 4x10 schedule, Monday-Thursday.

Length: Contract (12m+ with opportunity of extension).

Sounds like a good fit?

APPLY TODAY

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience across industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive the business outcomes they seek. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

• High School Diploma or GED.
• Minimum of 3 years of experience consisting of hardware repair.
• Minimum of 3 years of experience consisting of operation of systems such as Windows.
• Minimum of 3 years of experience providing technical support in an in-person setting.
• Minimum of 3 years of IT support experience.

• Demonstrated ability to resolve issues quickly while maintaining high customer satisfaction.
• Comfortable working with both Windows and macOS platforms and mobile device provisioning.
• Experience maintaining accurate records in ServiceCentral.
• Strong communication skills and able to collaborate effectively.
• Microsoft Office suite proficiency (Excel, Word, Outlook, PowerPoint).
• Strong service orientation.
• Heavy customer service skills include being able to de-escalate a stressed client and being able to fix issues quickly.
• Microsoft Office suite proficiency (Excel, Word, Outlook, PowerPoint).
• Be able to collaborate with other deskside support technicians.

Additional Information:

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the necessary employment eligibility verification form upon hire.
• Must be able to obtain a Security Clearance and maintain one.