Technology Operations Representative I

Location

US-CA-Burbank

Company

Canon U.S.A., Inc.

Do you enjoy providing exceptional customer service while interacting with different levels of clients? If you seek a customer support position with a variety of tasks, this could be the job for you!

In this entry level position, with high level manager oversight, you will be trained to provide support for the client's copiers and other devices. Set up conference rooms, ensure devices are in working order, monitor supplies, resolve minor print issues, assist with device installation, in addition to other duties.

- Support devices located in various facilities at the customer site
- Participates in all required training and development courses.
- Identify opportunities to improve work processes, tools and systems to streamline workflows
- Demonstrate core customer service skills as outlined in training and strengthen the customer relationship
- Support the department as needed in special projects.

- HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience
- Prior Customer service experience
- Ability to communicate technology issues clearly to manager and team
- Must be flexible and able to prioritize
- Ability to respectfully listen and ease customer concerns and escalate as needed
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises
- Ability to lift 40 lbs
- Basic computer skills
- Job requires prolonged standing and walking

In accordance with applicable law, we are providing the anticipated rate for this role:$17.20 - $23.37 hourly.

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years*. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.

Who We Are

Where Talent Fosters Innovation.

Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

You'll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

-Employee referral bonus
-Employee discounts
-"Dress for Your Day" attire program (casual is welcome, based on your job function)
-Volunteer opportunities to give back to our local community
-Swag! A Canon welcome kit and official merch you can't get anywhere else

*Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names, and other marks, are trademarks of their respective owners.

Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers' site https://www.usa.canon.com/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon.

#CUSA

Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.

#PM19 #LI-FL1

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