Transportation Services Coordinator

Title: Transportation Services Coordinator

Executive Area: Administration and Finance

College/School/MBU: Transportation Services

Department: Transportation Services

Work Location: Amherst

Schedule: Full time

Work Arrangement: Onsite

Job Summary

The Transportation Services Coordinator is responsible for the management of several University transportation services including Charter Services, the Charles River Shuttle, Accessible Van Service and Administration Transportation Car Services provided by the Specialty Driver to University leaders. This position is also responsible for the management of transportation-related contracts with outside vendors supporting UMass Amherst campus.

Essential Functions

Responsible for providing training required to ensure the safe operation of the vans and buses utilized in these services. Advises Transit's training unit on training required for drivers of all ADA compliant vehicles.

Develop and manage budgets, customer service processes and billing procedures for ground transportation. Prepare the annual fee requests presented to the UMA Budget Office. Ensure University accounting practices are followed for fee-based services and that data is collected as needed.

Acts as liaison and resource for members of the University community seeking specialty or accessible transportation from area vendors. Administers transportation-related contracts including coach bus transportation.

Hires, trains, supports and evaluates student and full-time supervisory and management staff in charter and paratransit services.

Establishes and maintains performance goals that are consistent with the mission and objectives of UMA; develops, modifies and monitors organizational structures to ensure the efficient and effective delivery of services.

Works closely with other Transit staff to ensure safe and reliable services. Participates in a rotational 24-hour on call system, fills in for other managerial staff and responds to emergency situations as needed. Assists in the development of departmental systems, policies, procedures and new approaches that support, foster and assure continuous quality improvement.

Performs related duties as assigned or required to meet Department, Executive Area/Division, and University goals and objectives.

Other Functions

Performs other duties as assigned.

Minimum Qualifications

At least 5 years related experience, 2 (two) of which are served in a supervisory capacity.

Valid Class B Commercial Driver's License (CDL) with passenger endorsement from state of legal residence.

Ability to acquire and maintain a DOT medical examiner's card.

General knowledge of fund accounting principles, AP processes and the ability to work with complex databases such as PeopleSoft

Understanding of charter and paratransit operations.

Ability to develop budgets to include forecasting, monitor and report variances/problems and recommend solutions.

Familiarity with local, state, and federal transit regulations, including Massachusetts Vehicle Code and Public Utility Commission (PUC) regulations.

Proficiency in modern management theories and relevant business software applications.

Strong planning, organizing, and monitoring skills for transportation operations

Proven ability to provide exceptional customer service

Ability to develop and implement problem-solving strategies and analyze complex data.

Effective communication skills, both oral and written, including the preparation of reports and professional correspondence.

Capability to supervise, train, and motivate staff, and interact professionally with various stakeholders.

Competence in financial and staffing planning.

Proficiency in reading, writing, speaking, and understanding English

Preferred Qualifications

Degree or certification in transportation, planning, business administration, or another related field.

Additional Details

Positions in this job classification are considered safety-sensitive and subject to drug and alcohol testing, including random testing, under Federal Transit Administration (FTA) regulations.

Supports Equal Employment Opportunity (EEO) policies.

Working Conditions

Work is performed in a standard office or indoor university environment and involves minimal physical exertion.

Work Schedule and Work Arrangement

Monday-Friday; 9am-5pm.

24 hours on-call, weekend/holiday work required when necessary.

This position is deemed essential and is to report in adverse weather events and campus closures.

Salary Information

Pay Grade: PSSAP Grade 26

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Special Instructions for Applicants

Along with the application, please submit a resume. References will be checked at the finalist stage. Please be prepared to provide contact information for three (3) professional references.

This position will remain open for the time period required by any applicable collective bargaining agreement and will continue until a suitable candidate pool is identified. Interested applicants are strongly encouraged to apply early.