GSOC Supervisor

Company Overview:

Elevate your security career with Allied Universal Enhanced Protection Services, a global leader in security and threat mitigation. We specialize in risk consulting, executive protection, intelligence, investigations, and emergency response, offering exciting career opportunities for professionals passionate about security and safety. Join our innovative team committed to excellence in the security industry and make a meaningful impact. Explore key roles, such as executive protection agents, intelligence analysts, armed security operatives, x-ray screeners, and security consultants.

* This position is not a cyber-security position. *

Allied Universal Enhanced Protection Services division is seeking a results-driven, highly motivated GSOC Supervisor to support our client in Raleigh NC.

Available shifts are as follows:

Overnight Shift Supervisor, 8pm to 4am, 40 Hours per week (1 Available)

$31 per hour

The Global Security Operations Center (GSOC) Supervisor is an integral part of the client's Physical Security & Safety team to ensure we maintain a safe and secure environment for all employees, contractors, visitors and guests. We are seeking someone who is both professional, courteous and possesses the technical acumen to oversee the team's effort in safeguarding and protecting the company's people, property and processes, and contribute towards doing it with first-class customer service.

The GSOC Supervisor is an experienced professional who has expertise in managing people, process and technology in the control room environment, including shift-based team leadership, strategic program oversight, effective communication (writing, speaking and presenting) and policy and procedure development, as well as technical and project management.

Specific functional areas of responsibility and proficiency include security alarm monitoring principles, dispatching and coordinating allocation of resources, stakeholder (customers and operational partners) involvement, data-driven (metrics) reporting, team and task-specific performance assessment, travel safety and security and critical incident response management. The GSOC Supervisor is responsible for driving process implementation and refinement, short and long-term project management, cross-team (control room, emergency services and field-services) collaboration, maintenance of internal and external stakeholder relationships and directly supervises a team on assigned shifts.

Essential Job Functions:

Oversee the coordinated development and maintenance of policies and procedures related to the GSOC and affected stakeholders
• Support the Threat Intelligence requirement utilizing the intelligence cycle and effective vetting and validation processes to provide accurate, timely, relevant and actionable intelligence to stakeholders
• Lead the team by providing both strategic direction and hands-on guidance to team members in handling effectively related issues
• Ensure appropriate staffing coverage and alignment of position responsibilities for each shift
• Supervise the implementation of new technologies and business processes to improve efficiency
• Initiate and maintain strategic planning to keep pace with growth of business teams, number of sites and evolving customer and stakeholder needs; constant improvement of GSOC capabilities
• Build, lead, manage, and motivate teams in a dynamic, rapidly evolving and cross-functional environment that is centered around the use of people, process and technology to ensure life-safety, security and resiliency at corporate sites
• Monitoring and tracking key performance indicators (KPIs) as per client MSA
• Ensure compliance with client expectations and policies, monitor assets and make rapid notifications via mass communication tools to stakeholders
• Provide enterprise detection and coordinated response to physical security, safety and business continuity events
• Develop and maintain security services performance metrics and related reports
• Provide assistance to field-based security specialists, site security facilitators, and program stakeholders
• Stay at front edge of industry best practices relating to control center security management and related services

Job Requirements:

• Must have a minimum of 2 years or more of GSOC experience or equivalent. (Emergency Call Center, Alarm Monitoring Center etc.)
• Must have a minimum of 1 year or more experience Supervising/Managing a GSOC or equivalent team.
• Must be well versed in current GSOC technologies and communications systems.
• Ability to attend training events that fall outside normal work hours.
• Competence with MS Office Suite and other database systems.
• Must be willing to sign an NDA and maintain strict confidentiality.
• Must be able to communicate effectively, both verbally and in writing.
• Must be able to disseminate information effectively and confidently to individuals, groups, peers, clients, executives, and stakeholders.
• Must be able to quickly adapt and excel in dynamic situations.
• Prepare written reports of incidents in the proper format and with correct grammar and spelling.
• Ability to maintain a professional demeanor during stressful situations.

Compensation, Benefits & Perks:

Compensation & Benefits:

Salary is based on experience, training and other related qualifications

Allied Universal Executive Protection and Intelligence offers industry leading benefits

• Hourly pay: $31.00 per hour
• Medical/Dental/Vision
• Life insurance
• Paid employee training and development
• 401K
• Employee assistance programs
• Paid holidays and flexible PTO (Paid Time Off)

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.