Student Success Specialist

Position Title:

Compensation:

Department:

About this opportunity:

What you'll do and what you'll bring:

Position Function:

Contribute to the success of online and blended students by recruiting and advising for assigned online academic programs, guiding prospective students through the inquiry and admissions process, providing support for students to interpret, understand and meet academic requirements and progress specific to their program of study, support and leverage student recruitment activities for the purpose of meeting the program and Division of Online and Strategic Learning goals.

Job Duties:

• Participate with individual, team, and small group projects and efforts that promote best practices in the areas of strategic learning and student success.

• Serve as an academic advisor by providing information and encouragement for students to understand and meet specific degree requirements; review students' prior coursework and current status to determine specific courses needed for degree completion and develop program specific degree plans.

• Participate in student recruitment, advising, and other success strategies and programs. Participate as directed with any recruitment travel to off-campus sites for promotional activities. Utilize multi-modal tools, and emerging technologies and practices to innovate and discover successful practices.

• Work closely with upper division and departmental advisors to ensure accuracy of information provided to students.

• Remain current on university policies and procedures affecting student and program success.

• Identify, develop, and promote strategies for student retention; support students in monitoring their academic progress; prepare and maintain electronic files; create and utilize report data to identify and address students at risk of not completing program of study.

• Provide customer focused service in working with students, faculty, staff, administrators and stakeholders.

• Utilize the CRM (Customer Relationship Management), Retention Solution, and Appointment Scheduling tools: by maintaining an accurate record; assigning and responding to tasks; recording contact notes; utilizing reports and communication plans.

• Oversee student employees (when assigned) by planning, assigning, and reviewing appropriate student responsibilities and workload.

• Seek and perform other duties as assigned.

Minimum Qualifications:

• Master's degree from an accredited institution by date of appointment.

• One year of relevant experience (for example: teaching, counseling, advising, recruitment, admissions, online/distance program support/administration).

• Excellent oral and written communication skills

• High degree of commitment to customer service

• Strong focus on detail and task completion

• Highly organized with good analytical skills

• Competency in the use of word processing, spreadsheets, database, email and internet applications.

Preferred Qualifications:

• Direct experience assisting college-level students

• Additional years of related experience

• Project-based workgroup and/or management experience

• Proficient use of a CRM (Customer Relationship Management) or enterprise database, preferably a Student Information System.

How to apply:

For inquiries about this opportunity, please contact Michelle Carr at michelle.carr@bsu.edu.

The following documents are required in this application. Do not use the Autofill feature for resumes:

1. Cover letter

2. Resume

Applications must be accepted by March 26, 2026, at 12:01 AM.

What we offer:

At Ball State University, we understand the importance of balancing professional responsibilities with personal well-being. That's why we offer paid 24 vacation days, 12 sick days and 10 holidays a year. Plus, our paid parental leave (6 weeks) is there for life's most significant moments. We offer affordable health and dental insurance, robust long-term disability and life insurance plans, as well a range of retirement benefits to provide financial security to you and your family. These benefits ensure that you can focus on your work and personal growth without worrying about the unexpected.

When you work for us, you are family. And to show our support of your family, we will cover 90 percent of your child's (or children's) undergraduate college tuition at Ball State. We do the same for you. In fact, we'll cover 100 percent of the tuition costs for you to earn your undergraduate degree and 80 percent of your graduate tuition. This offer is good from the very first day you start. It's just one way we do our part to uplift you.

Let's fly together toward a secure and prosperous tomorrow.

Curious about our excellent benefits package?

We have developed a calculator that shows you the value of our core benefits. Select the Total Compensation Calculator - Professional and download the spreadsheet. If you are applying for a 10-month position or one with Burris or Indiana Academy, please select the corresponding calculator.