Sr. Product Owner, Client Pricing & Profitability

Location:

Position Location Policy

• General Location: Open to candidates within the United States.

  • Hybrid Requirement (if within specific cities): If the selected candidate resides in Cleveland, OH, Buffalo, NY, or Albany, NY, they are expected to work on-site 3 days per week at the nearest KeyBank office (non-branch location).

  • Remote Option: If the selected candidate lives outside of KeyBank's geographic footprint, the position will be considered fully remote. Within KeyBank geographical footprint highly preferred.

  • Available for East Coast meetings, required

About the Role

We are seeking aSr. Product Ownerto join Key's Commercial Bank to aide in our journey to an enterprise-wide (non-retail) pricing intelligence platform that equips relationship managers and deal teams with realtime deal insights, profitability forecasting, and integrated treasury recommendations.

You will serve as a core steward of the pricing platform-building a sustainable run-state, strengthening integration across business processes, and maturing the Client Pricing and Returns platform (CPT) as a missioncritical part of the lending process for relationship managers, sales leaders, portfolio managers, payments advisors, and product partners.

Success in this roll requires strong outcome orientation as success will be evaluated based on delivering business goals and KPIs, not solely on volume of technical delivery. You will be an emerging leader of the team, often asked to take on increasing responsibilities as the needs of the enterprise progress.

The Sr. Product Owner will showcase product knowledge through competencies in User, Data, Industry, & Business knowledge, growing as a SME across these areas. You will act as a crossfunctional connector-translating multiple lines of business's needs into product work, managing ongoing change across all lines of business, and ensuring CPT delivers actionable value to its users.

Essential Job Functions

Product Discovery & Prioritization

• Lead daytoday product discovery to address the four core product risks: value, usability, feasibility, and viability.

• Maintain and continuously refine the CPT roadmap, aligning with pricing methodologies, LOB strategies (REC, Institutional Banking, Middle Market, Core Business Banking, Wealth), and usersegment needs.

• Break down highlevel features into detailed epics, user stories, and tasks, ensuring clear acceptance criteria and alignment with engineering, design, treasury, and partner teams.

• Manage backlog grooming, prioritization, and sequencing to maximize business outcomes and team capacity.

Stakeholder & Requirements Management

• Engage stakeholders across the enterprise to gather business needs, feedback, and pain points that inform product direction.

• Translate business requirements into clear problem statements, functional requirements, and system-level considerations.

• Serve as a primary liaison between engineering, UX/design, analytics, Treasury, and business partners-ensuring accurate translation across financial, technical, and user experience domains.

Delivery Execution & Team Leadership

• Manage daytoday progress of the product team, proactively identifying and removing blockers.

• Communicate technical constraints, dependencies, and delivery impacts to stakeholders.

• Support agile ceremonies (planning, refinement, standups, review, retrospectives) and ensure team accountability to sprint goals.

• Collaborate with engineering to estimate work, validate feasibility, and ensure delivery of high-quality increments.

Change Management, Adoption & Communication

• Lead change management activities for all releases, partnering with business leaders to drive adoption and consistent usage.

• Own CPT's internal communication strategy-including release notes, training materials, user updates, and LOBspecific messaging.

• Measure adoption, usage patterns, and feedback, and leverage insights to refine roadmap and product direction.

Product Operations & Administration

• Own user and usage management, including access provisioning, role configuration, and general tool administration.

• Maintain the product's communication and documentation infrastructure to support operational excellence.

• Monitor usage analytics to understand who is using the tool, how they use it, and where value or friction exists.

• Ensure compliance with KeyBank policies, security standards, and risk controls.

General Expectations

• Demonstrate ongoing subjectmatter growth in user needs, data, industry context, and business dynamics.

• Collaborate effectively across teams without formal authority, influencing through clarity, trust, and credibility-the ability to create and defend your strategy.

• Perform additional duties as needed; responsibilities may evolve as the product expands and business needs change.

Required Qualifications

Education

• Bachelor's degree in Computer Science, Engineering, Business, or related field preferred, but hands-on experience is valued over formal education

Work Experience

• Experience:5+ years in Product Management, Business Analysis, or Project Management (preferably in fintech, banking, or SaaS)

Competencies/Skills

• Technical Aptitude:Comfort (or strong willingness to learn) working with data, software instrumentation, APIs, and cloud-based environments; solid grasp of how web traffic flows and modern systems interact.

• Financial Aptitude: The base level understanding of how banks financially operate and produce returns. Experience in loan underwriting, lending and deposit originations, pricing, and bank finance a plus.

• Discovery and Delivery:Understanding of the SDLC process & proven experience running agile ceremonies and keeping teams accountable

• Project Management:Organized, methodical, able to create clear plans (and Plan B's), delegate tasks, and parallelize work streams

• Analytics:Ability to leverage reporting and analytics tools to validate assumptions, measure outcomes, and inform product decisions

• Tools:Familiar with Jira and Confluence; disciplined about ticket cleanliness and documentation

• Writing Skills:Excellent written communication - able to produce clean requirements, design docs, diagrams, and executive updates

• Business & Systems Awareness:Ability to map requirements to the systems and teams involved; not "that's another team," but someone who takes ownership across boundaries

Training Required

• All necessary training will be provided by Embedded Banking Client Success team following start date (on the job training)

Physical Demands

• General office environment: Prolonged sitting, ability to communicate face-to-face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

Travel/Driving Requirements

• Travel to corporate office, client locations or for industry conferences as needed

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties.

COMPENSATION AND BENEFITS

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.